The New Command Center for BlackBerry AtHoc: Live Coordination and After-Action Review in One Workspace

A notification tool that stops once a message is sent confirms delivery, but not what happened next. Operators need to know what is happening, who may be affected, where people were last recorded, and how to reach them. They also need a reliable record when the immediate response gives way to review.

Command Center for BlackBerry^® AtHoc^® brings live coordination and after-action review into one workspace. It combines Dashboard, User Location Intelligence, and Geofence with improved live search and filtering, while a separate Location History module supports retrospective review.

One Operational View

Command Center gives duty operators one place to monitor people, alerts, events, and geofences. Operators can move between views without switching windows or reloading the application, helping them maintain context during a fast-moving incident.

Command Center extends the BlackBerry AtHoc operational view to include both people and location. Teams can assess the situation, focus on the people who may be affected, send alerts through established workflows, and preserve the information needed for later analysis.

Find and Reach the Right People

The Live User Layer displays personnel alongside alerts, events, and geofences. Operators can search and filter by distribution list or organization, keep selected people visible while refining the view, and focus on those nearest the incident rather than scanning the full duty roster.

Each user card shows the user’s location, the recency of that data, and available contact methods. The interface distinguishes a live position from a last-known position, helping operators avoid decisions based on outdated location data. From the filtered map view, operators can target an alert through the core BlackBerry AtHoc workflow without first rebuilding a separate recipient list.

Review What Happened

Location History gives authorized reviewers a separate space to examine recorded personnel locations within a defined period. Searches can be scoped by geofence, distribution list, and date range, supporting retrospective review of the response.

The module displays dwelling records, entry and exit times, and a time-based location trail. Reviewers can follow one person or compare a group on the same map. Only recorded points appear; missing data remains visible as a gap rather than being filled in or inferred.

Built for Controlled Access

Live and historical location views follow role-based permissions, and activity is logged for auditing. Command Center, including the Live User Layer and Location History, operates within the existing BlackBerry AtHoc FedRAMP Class D (High) Certification. BlackBerry AtHoc is the only critical event management platform certified at this level.

Seven Questions for Critical Event Management Vendors

These capabilities also provide a useful framework for evaluating critical event management platforms. Seven questions can help:

1. How does the platform distinguish live from last-known positions to reduce decisions based on stale data?

2. Can operators alert a filtered population directly to improve response speed and reduce targeting errors?

3. Can the platform identify who was in a defined area during a specific time period, filter results by team, and provide evidence that validates the results?

4. How does the platform expose location-data gaps, prevent inferred data from appearing factual, and help reviewers judge record reliability?

5. Do live and historical views enforce consistent permissions, log relevant activity, and provide audit evidence for governance and accountability?

6. Which certifications cover the location capabilities, and can the vendor provide current official listings?

7. Which deployment models support these capabilities today, what is planned for future releases, and what dependencies affect readiness?

These questions reveal whether a platform connects situational awareness, targeted communication, controlled access, and after-action review. They can also show whether the platform is transparent about uncertainty in its underlying data.

BlackBerry AtHoc Command Center is available for cloud customers; on-premises availability is planned for a future release.

Learn more about BlackBerry AtHoc.