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BlackBerry 10 and BlackBerry OS Services FAQ

In 2016, BlackBerry Executive Chairman and CEO John Chen announced that the company’s transition to a software company was complete. Since then, we’ve made great strides executing on our business strategy and today, we are focused on providing intelligent security software and services to enterprises and governments around the world.

As another milestone in the BlackBerry journey, we will be taking steps to decommission the legacy services for BlackBerry 7.1 OS and earlier, BlackBerry 10 software, BlackBerry PlayBook OS 2.1 and earlier versions, with an end of life or termination date of January 4, 2022. We have chosen to extend our service until then as an expression of thanks to our loyal partners and customers.

 

Today BlackBerry is focused on providing intelligent security software and services to enterprises and governments around the world. Since pivoting to an enterprise software and cybersecurity company, we have received questions about our plans to provide ongoing support for BlackBerry 7.1 OS and earlier and BlackBerry 10 devices. In 2017, we committed to providing at least two more years of support for BlackBerry 10 and at least two years of BlackBerry network access for BBOS devices. 

On January 4, 2022, devices running on these service offerings will no longer operate. We have chosen to extend our service until then as an expression of thanks to our loyal partners and customers.

The termination of these service offerings and infrastructure will also impact functionality for applications such as BlackBerry Link, BlackBerry Desktop Manager, BlackBerry Blend, BlackBerry Protect (Allows consumers to lock, locate or wipe BBOS, BlackBerry 10 devices remotely.  There is no impact to the new BlackBerry Protect which is an AI-based endpoint security solution.) and ESBL/IBL.

At the time of termination of services, devices running BlackBerry 7.1 OS and earlier software, BlackBerry 10 software, and BlackBerry PlayBook OS 2.1 and earlier software will no longer reliably function.  Applications (BlackBerry Link, BlackBerry Desktop Manager, and BlackBerry Blend) will also have limited functionality.  

Below is a list of devices, software, applications and service offerings that are affected:

  • BlackBerry Classic
  • BlackBerry Passport
  • BlackBerry Leap
  • BlackBerry Z10, Z30, Z3
  • BlackBerry Q10, Q5
  • Porsche Design P’9982 from BlackBerry
  • Porsche Design P’9983 from BlackBerry
  • BlackBerry Bold: 9900/9930, 9790, 9650, 9788, 9700, 9000
  • BlackBerry Curve:  9380, 9370/9360/9350, 9330/9300, 9320/9315/9310/9220, 8530/8520, 9380, 8900/8980, 8300/8310/8320/8330/8350i
  • BlackBerry Torch:  9860/9850, 9810, 9800
  • BlackBerry Storm: 9500/9530, 9520/9550
  • BlackBerry Pearl:  9100, 8100/8110/8120/8130, 8220/8230
  • Other:
    • BlackBerry 9720
    • BlackBerry 9620
    • Porsche Design P’9981 from BlackBerry
    • BlackBerry Tour 9630
    • BlackBerry Style 9670
    • BlackBerry 8800/8820/8830
    • BlackBerry 7130
    • BlackBerry 8700/8707
    • BlackBerry 7100
    • BlackBerry 7290
    • BlackBerry 7730
    • BlackBerry 7230
    • BlackBerry 6720
    • BlackBerry 6230
  • BlackBerry PlayBook 4G LTE / 3G+
  • BlackBerry PlayBook
  • BlackBerry 7.1 OS and earlier software
  • BlackBerry 10 software
  • BlackBerry PlayBook OS 2.1 and earlier software
  • BlackBerry Desktop Software
  • BlackBerry Link
  • BlackBerry Blend
  • BlackBerry Protect (Allows consumers to lock, locate or wipe BBOS, BlackBerry 10 devices remotely). There is no impact to the new BlackBerry Protect which is an AI-based endpoint security solution.
  • BlackBerry Password Keeper for BlackBerry 10 and BlackBerry 7.1 OS and earlier.  BlackBerry Password Keeper for BlackBerry Android devices will not be impacted.
  • BlackBerry ID* for BlackBerry 10, BlackBerry 7.1 OS and earlier, and BlackBerry PlayBook 2.1 OS and earlier
  • BlackBerry Messenger (BBM) – Consumer*

*Note: no impact to BBM for Enterprise and BBM Enterprise for Individual Use (BBMe), which will continue to be available and will leverage BlackBerry ID on other platforms.

All customers who are using legacy devices running BlackBerry 10, BlackBerry 7.1 OS and earlier and BlackBerry PlayBook 2.1 OS and earlier software and related services will be impacted.

The legacy services will be terminated effective January 4, 2022. 

BlackBerry retains personal information as long as necessary for the fulfilment of BlackBerry’s identified purposes or as otherwise necessary to comply with applicable laws. When personal information is no longer necessary or relevant, BlackBerry will delete, destroy, erase, or anonymize your data.  Immediate requests to remove your data may made by emailing the privacyoffice@blackberry.com.

Consistent with good business practice, BlackBerry continues to evolve our controls, schedules and practices for information and records retention and destruction which apply to your personal information.  For more information, please see the BlackBerry Privacy Notice.

Consumers should contact their carrier / service provider.

BlackBerry Enterprise customers can reach out to their Account manager or Premium Support Manager.

BlackBerry Android devices will not be impacted by the EOL of infrastructure services unless they are assigned an Enterprise Sim Based License (ESBL).  If any iOS or Android device, including BlackBerry Android devices, have an ESBL license assigned, the customer will need to obtain a standard license to cover their use of BlackBerry Enterprise services with that device.  

BBM Enterprise and BBM Enterprise for Individual Use (BBMe) will continue to be available on other platforms.

Customers will need to move to new devices.  Please contact your carrier of choice for more information about what devices and plans are available.

Enterprise customers on BES5 should also move to the new BlackBerry UEM product (available in both on-prem and cloud deployments) and new BlackBerry Suites.  The BlackBerry sales team is eager to assist Enterprise Customers and will work to provide them with attractive pricing on the software.

Please select the OS software of the BlackBerry device you are looking to backup content for:

Please contact your carrier for more information about switching to a new device.

BlackBerry 7.1 OS and earlier:  The service changes will not impact your ability to access your Password Keeper data, as it is stored locally.  If you are looking to move to another Password Management Application or BlackBerry Password Keeper for Android, you’ll need to manually create new entries on your new Smartphone. 

BlackBerry 10:  Learn how to import or export password records.

Note: You will need to manually move any password, if you are moving to a smartphone that doesn’t support password keeper or you are using an alternative application.