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BBM Enterprise

Product Troubleshooting and Support

BBM Enterprise

BBM® Enterprise allows employees to take advantage of the speed, reliability and privacy of BBM for faster communication, collaboration and decision making while providing security conscious organizations enhanced security over corporate data.

BBM Enterprise is the ideal business communication tool because it is mobile and immediate. Unlike enterprise IM tools that were originally designed for use on the desktop, BBM Enterprise offers a truly mobile experience, on the devices employees prefer.

Installation for BBM Users on Android or iOS

BBM users on Android or iOS devices should complete the following steps:

  1. Download the BBM Enterprise app from the Google Play Store or the App Store.
  2. Depending on how your organization manages BBM Enterprise, either sign in using your BlackBerry ID or activate BBM Enterprise on BlackBerry UEM.

Implement & Educate - BBM Enterprise

View the Product Documentation & Training

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BBM Enterprise Administrator Guide for the Enterprise ID Console

To continue protecting your company's BBM chats with enhanced security and encryption, users in your company must switch to the BBM Enterprise app.

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BBM Enterprise Administrator Guide for the BlackBerry UEM

When your organization buys BBM Enterprise subscriptions, a designated administrator receives an email invitation to sign in as an administrator. The email contains a link to your organization's enterprise administrator console, where you can sign in with an existing BlackBerry ID or create a new BlackBerry ID.

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BBM Enterprise Desktop Client

Read user guides for the BBM Enterprise Desktop client for Windows and macOS.

Additional Help Documentation

Server Downloads

Customers with an active enterprise support entitlement have access to download enterprise server software downloads using the myAccount Server Downloads feature. Get more information on myAccount and the Server Downloads feature.

Learn about support services Start a free trial

BlackBerry Admins manage your enterprise software and support without the need to pick up the phone. Search the enterprise knowledge base and documentation, view forums, as well as create or view support cases, download software and manage your licenses.

Premium Support

Do you have Premium Support? Contact us 24x7x365. We offer quick response times and priority routing to tier 3 analysts for businesses with mission-critical needs.

BBM Enterprise Personal Subscription

*Note if you are connected via work on BBM Enterprise please do not submit a request and contact your admin.  As a personal subscription requiring support user please fill out the following form: