BlackBerry Training offers courses for customers to learn more about BlackBerry products. We offer training in a variety of formats and topics. Use the menus below to browse our available courses. If you are interested in learning more, please email blackberrytraining@blackberry.com.
| Training Title | Delivery | Length | Description |
| BlackBerry UEM version 12.17 High Availability | Web-Based Training (WBT) |
1 hour | In this web-based course, you will learn about the options available to configure high availability in BlackBerry UEM. It uses scenarios and interactive practice exercises to take you through the process to plan and configure BlackBerry UEM for high availability. |
| BlackBerry UEM version 12.17 High Availability - Assessment | Assessment |
15 minutes | This Assessment will test the knowledge presented in the BlackBerry UEM version 12.17 High Availability training course. |
| BlackBerry UEM version 12.17 Architecture and Data Flows | Web-Based Training (WBT) |
1 hour | In this web-based course, you will learn about the BlackBerry UEM architecture. You will also analyze how data flows when devices are activated and the different paths data can take when active devices access your organization's network. |
| BlackBerry UEM version 12.17 Architecture and Data Flows - Assessment | Assessment |
15 minutes | This Assessment will test the knowledge presented in the BlackBerry UEM version 12.17 Architecture and Data Flows training course. |
| Configuring and managing BlackBerry UEM version 12.17 | Instructor-Led Training (ILT) |
1 day | Through the use of activities, hands-on lab, and discussions you will learn about the BlackBerry UEM solution. |
| BlackBerry UEM version 12.17 Advanced | Instructor-Led Training (ILT) | 3 days | Through the use of activities, hands-on labs, and discussions you will learn about deploying, configuring, managing and troubleshooting the BlackBerry UEM solution. |
| BlackBerry UEM Training for Help Desk Associates | Web-Based Training (WBT) | 2 hours | In this web-based course, learner will learn about the basic administrative tasks of a help desk associate to activate and manage devices using BlackBerry UEM. |
Training Title |
Delivery | Length | Description |
|---|---|---|---|
| Introducing BlackBerry UEM Cloud | Web-Based Training (WBT) | 15 minutes | Learn about the fundamentals of BlackBerry UEM Cloud. |
| Introducing BlackBerry UEM Cloud - Assessment |
Knowledge Check | 15 minutes | This Assessment will evaluate the learner according to the objectives for the associated Web-Based Training course. |
| BlackBerry UEM Cloud Architecture and Dataflows | Web-Based Training (WBT) | 30 minutes | Learn about UEM Cloud architecture and how data flows when a device is activated, and the different paths data can take when active devices access your organization's network. |
| BlackBerry UEM Cloud Architecture and Dataflows - Assessment |
Knowledge Check | 15 minutes | This Assessment will evaluate the learner according to the objectives for the associated Web-Based Training course. |
| Installing and Activating a BlackBerry Connectivity Node | Web-Based Training (WBT) | 15 minutes | Learn what the BlackBerry connectivity node is, how to install and activate it. |
| Installing and Activating a BlackBerry Connectivity Node - Assessment |
Knowledge Check | 15 minutes | This Assessment will evaluate the learner according to the objectives for the associated Web-Based Training course. |
| Configuring BlackBerry UEM Cloud | Web-Based Training (WBT) | 1 hour | This course takes you through the suggested order for configuring your BlackBerry UEM Cloud instance. |
| Configuring BlackBerry UEM Cloud - Assessment | Knowledge Check | 15 minutes | This Assessment will evaluate the learner according to the objectives for the associated Web-Based Training course. |
| Managing BlackBerry UEM Cloud: Customizing | Web-Based Training (WBT) | 15 minutes | Learn how to customize the BlackBerry UEM Cloud console to provide a consistent experience for all users. |
| Managing BlackBerry UEM Cloud: Customizing - Assessment | Knowledge Check | 15 minutes | This Assessment will evaluate the learner according to the objectives for the associated Web-Based Training course. |
| Managing BlackBerry UEM Cloud: Administrators | Web-Based Training (WBT) | 15 minutes | Learn administrators, roles, ranking roles, and how to create administrators and custom roles using guided-walkthroughs. |
| Managing BlackBerry UEM Cloud: Administrators - Assessment | Knowledge Check | 15 minutes | This Assessment will evaluate the learner according to the objectives for the associated Web-Based Training course. |
| Managing BlackBerry UEM Cloud: Certificates | Web-Based Training (WBT) | 45 minutes | Learn what certificates are and how you can use them with BlackBerry UEM Cloud. |
| Managing BlackBerry UEM Cloud: Certificates - Assessment | Knowledge Check | 15 minutes | This Assessment will evaluate the learner according to the objectives for the associated Web-Based Training course. |
| Managing BlackBerry UEM Cloud: App library | Web-Based Training (WBT) | 60 minutes | This course shows you how to add public and internal apps to the app list in BlackBerry UEM Cloud for various device types. You'll also learn about App groups, ranking apps for the order they are installed, and how to export an app deployment report. |
| Managing BlackBerry UEM Cloud: App library – Knowledge Check |
Knowledge Check | 15 minutes | This Knowledge Check will test on the information presented in the Managing BlackBerry UEM Cloud: App library training course. |
| Managing BlackBerry UEM Cloud: Policies and profiles |
Web-Based Training (WBT) | 45 minutes | This course explains how policies and profiles work in BlackBerry UEM. You will learn the best practices for creating work connection profiles and how to manage work connections and device standards using profiles. You will also learn how to manage devices with IT policies, how to restrict or allow device capabilities, how UEM chooses which policy or profile to assign, and how to rank IT policies. |
| Managing BlackBerry UEM Cloud: Policies and profiles – Knowledge Check |
Knowledge Check | 15 minutes | This Knowledge Check will test on the information presented in the Managing BlackBerry UEM Cloud: Policies and profiles training course. |
| Managing BlackBerry UEM Cloud: Email templates and activation profiles |
Web-Based Training (WBT) | 20 minutes | In this course, you'll learn about email templates, organization notices, and Activation profiles. We'll also talk briefly about using variables and we'll take you through some walk-throughs on creating new and edit default email templates, creating an organization notice, and creating an activation profile. |
| Managing BlackBerry UEM Cloud: Email templates and activation profiles – Knowledge Check |
Knowledge Check | 15 minutes | This Knowledge Check will test on the information presented in the Managing BlackBerry UEM Cloud: Email templates and activation profiles training course. |
| Managing BlackBerry UEM Cloud: User roles and user groups |
Web-Based Training (WBT) | 30 minutes | In this course, you will learn what user roles and user groups are and how to create them in BlackBerry UEM Cloud. You'll also learn how to assign profiles and apps to user groups. |
| Managing BlackBerry UEM Cloud: User roles and user groups – Knowledge Check |
Knowledge Check | 15 minutes | This Knowledge Check will test on the information presented in the Managing BlackBerry UEM Cloud: User roles and user groups training course. |
| Managing BlackBerry UEM Cloud: Device groups |
Web-Based Training (WBT) | 15 minutes | In this course, you will learn how to create a device group and assign it profiles and apps. |
| Managing BlackBerry UEM Cloud: Device groups – Knowledge Check |
Knowledge Check | 15 minutes | This Knowledge Check will test on the information presented in the Managing BlackBerry UEM Cloud: Device groups training course. |
| Managing BlackBerry UEM Cloud: Users | Web-Based Training (WBT) | 45 minutes | In this course, you will learn how to create user accounts using three methods: company directory user accounts, local user accounts, and importing using a .csv file. You will also learn how to assign profiles and apps to users. |
| Managing BlackBerry UEM Cloud: Users – Knowledge Check |
Knowledge Check | 15 minutes | This Knowledge Check will test on the information presented in the Managing BlackBerry UEM Cloud: Users training course. |
| Managing BlackBerry UEM Cloud: Activation |
Web-Based Training (WBT) | 1 hour | Using walk-throughs and videos, this course will help you understand how to configure BlackBerry UEM to activate different device types and take you through actual activations scenarios. |
| Managing BlackBerry UEM Cloud: Activation – Knowledge Check |
Knowledge Check | 15 minutes | This Knowledge Check will test on the information presented in the Managing BlackBerry UEM Cloud: Activation Cloud training course. |
| BlackBerry UEM Cloud Essentials - Assessment | Assessment | 1 hour | This final Assessment will test on the information presented in all the training courses that are part of the BlackBerry UEM Cloud Essentials program. |
Training Title |
Delivery | Length | Description |
|---|---|---|---|
| Configuring, Managing, and Troubleshooting CylancePROTECT® Desktop | Instructor-Led Training (ILT) | 2 days | In this training, attendees will learn how to install, configure, manage, and troubleshoot devices running CylancePROTECT Desktop. |
| Configuring, Managing, and Troubleshooting CylanceOPTICS® | Instructor-Led Training (ILT) | 2 days | In this training, attendees will learn how to install, configure, manage, and troubleshoot devices running CylanceOPTICS. |
| Introduction to CylanceGATEWAY® version 2.8 | Web-Based Training (WBT) | 2 hours | In this training, attendees will learn how to install, configure, and manage devices running CylanceGATEWAY. |