BlackBerry Support
BES12 Product Troubleshooting and Support
Get started with BES12: access product documentation, troubleshooting guides, licensing info, and enterprise mobility support for secure device management across platforms.
Support Resources
Getting started with BES12
Explore BES®12 resources to get started — manage devices, calculate performance, access documentation, licensing info, tutorials, and upgrade guidance.
Managing Samsung KNOX devices in BES12
We’re integrating Good Dynamics with BES12 to deliver a best-in-class mobile app and the most comprehensive enterprise mobility management platform.
BlackBerry UEM Performance Calculator
Use the BlackBerry UEM Performance Calculator to estimate the required UEM and Connectivity Node instances based on your device setup and workload.
Product documentation
Find more documentation related to BES 12 and it’s capabilities.
Licensing guide
Review the licensing guide for BES12.
In-depth with BES12 licensing
Learn how to register, purchase, and activate BES12 licenses using BlackBerry® Enterprise Store and myAccount, with step-by-step instructions and video guides.
Compatibility and Software Lifecycle
Compatibility matrices show minimum software versions needed for OS, databases, and third-party tools to work with BlackBerry products.
Smartphone Activation
BES12.1 or newer can manage devices using KNOX MDM. When you activate a KNOX enabled device it is automatically identified by BES12.
Server Downloads
Customers with an active enterprise support entitlement have access to download enterprise server software downloads using the myAccount Server Downloads feature.
FEATURED INSIGHTS
Ways to Get Support
Enterprise support manuals
Comprehensive resources for deploying, managing, and upgrading BlackBerry UEM 12.22
Support Knowledge Base
Check out our extensive Knowledge Base for answers to your questions.
myAccount
BlackBerry Admins can manage their enterprise software and support in myAccount without the need to pick up the phone.
Premium Support
Do you have Premium Support? Contact us 24x7x365. We offer quick response times and priority routing to tier 3 analysts for businesses with mission-critical needs.
BlackBerry Support
Support That Fits Your Needs
Advantage Support comes with all enterprise software subscriptions, offering mobility strategy support and license upgrades via BlackBerry Software Assurance.
Expert Support for Business Continuity
Premium Support and Optional Services include features to help drive business continuity and higher response time with direct routing to BlackBerry Tier 3 experts.
Advantage Support
Advantage Support plays a role in the ongoing success of your cross-platform EMM solution. Optional services help further your objectives with support, tools, oversight and more.
Premium Support
Premium offers the highest level of response times and priority routing to tier 3 analysts for businesses with mission-critical needs, and the expectation of personal engagement and cost containment. Premium is ideal for customers with deployments exceeding 2,500 devices under management.
Optional Services
Tailor your service to align to the level of assistance, expertise and resolution time your business requires by purchasing optional services: Technical Account Manager (TAM) and Tech-to-Site-Support.