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When Signals Connect, Action Follows
BlackBerry AtHoc for Mission Orchestration
When conditions change faster than organizations can adapt, operations fail. BlackBerry® AtHoc® provides a consistent operational structure that turns fragmented signals into coordinated action across people, systems, and agencies, helping mission-critical organizations respond with clarity and control.
Modern Crisis Response
The Reality of Modern Operations
Operations rarely fail due to a lack of tools. They fail when information is scattered, understanding falls behind events, and coordination breaks down under pressure. Signals surface across disconnected systems. Field input arrives late or lacks context. Workflows shift from incident to incident, leaving teams are left to improvise coordination as conditions change. This is not a scale or alerting problem. It is a structural one, and in mission-critical environments, that gap can directly affect response and resilience.
98%
Of organizations call Critical Event Management essential to resilience (2025 APG CEM Survey).
91%
Still use tools that fall short in security, scale, or reliability during incidents (2025 APG CEM Survey).
$300K USD
Average cost per hour of operational disruption (2017 ITIC Survey).
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Core Capabilities
Coordinate and Respond in Critical Moments
BlackBerry AtHoc is an integrated platform that enables resilient communication, real-time awareness, and coordinated response across teams, systems, and environments during critical events.
Engineered for Mission-Scale Resilience
Built to operate reliably during large-scale, high-demand events. BlackBerry AtHoc maintains performance, message delivery, and system visibility as activity spikes and infrastructure comes under strain, supporting continuity when operations are under pressure.
Automated Operational Workflows
A consistent workflow supports detection, notification, accountability, coordination, and recovery. Integration with Microsoft Entra ID automates personnel data synchronization, helping teams maintain current records and follow established processes without manual intervention.
Mobile-Enabled Operations
The BlackBerry AtHoc mobile application enables two-way participation, structured reporting, and reliable communication in challenging environments. Alerts can also be delivered through familiar channels, including WhatsApp and Microsoft Teams, with responses captured in a single alert record.
Coordinated Situational Awareness
Alerts, personnel status, field reports, maps, geofences, and connected systems create a shared operational picture. Command Center adds personnel search and location recency, while response comments and updates provide real-time context for faster decision-making.
Precise Geo- and Attribute-Based Targeting
Messages and actions can be targeted by role, location, organization, and operational context. Support for secure ArcGIS layers and custom maps enables teams to deliver relevant information to the right people while reducing unnecessary notifications.
Unified Operational View
BlackBerry AtHoc Command Center brings communication, accountability, field activity, and operational status into one workspace. Leaders and responders gain a shared understanding as conditions change, improving coordination and reducing confusion.
BlackBerry AtHoc Explained
Trusted Emergency Communication
When emergencies strike, BlackBerry AtHoc helps ensure fast, reliable communication to protect people and operations, even in the most challenging conditions.
Outcomes at a glance
Build a More Effective Response System
A consistent operational structure produces measurable improvements across incidents and daily operations, helping organizations move from reactive alerting to coordinated, mission-critical response.
Faster, More Confident Decisions
Shared awareness and structured input shorten decision cycles and reduce uncertainty as conditions change, enabling leaders to act with greater confidence.
Coordinated Action Across Teams and Agencies
Aligned workflows ensure responders, operators, and partners act from the same view without conflicting actions, especially in multi-organization environments.
Reduced Operational and Human Impact
Clear targeting and real-time accountability stabilize situations faster and limit downstream disruption, helping protect both people and operations.
Confidence in Compliance and Accountability
Structured workflows, audit trails, and validated delivery support regulatory and governance requirements, providing traceable and defensible action logs.
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Delivery Channels
Reach People on the Channels They Already Use
An alert only works if it reaches someone on a channel they use and recognize. BlackBerry AtHoc delivers to personal and workplace channels from a single operator workflow, with responses captured in the same alert record.
Microsoft Teams
Alerts arrive in Microsoft Teams through an app approved, installed, and pinned by administrators within your organization's tenant. The experience is consistent across desktop and mobile, with responses captured in the alert record.
Alerts reach recipients on WhatsApp from a verified business profile, with response options that allow them to report their status. Recipients add their number and provide consent through Self Service, while sent, accepted, delivered, and read statuses are recorded in BlackBerry AtHoc.
Every Channel You Already Run
SMS, email, voice, desktop pop-ups, and mobile app notifications work alongside these channels. Because channels can fail independently, using multiple delivery paths helps notifications continue to reach recipients.
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BlackBerry AtHoc In Action
Make a Measurable Impact Across Operations
BlackBerry AtHoc provides a unified platform to manage operational activities across diverse scenarios. From life safety events and severe weather to infrastructure disruptions and routine business, it supports timely alerts, clear coordination, and efficient response to help protect people and sustain critical operations.
Verify Personnel Safety and Status
Quickly check in with affected personnel and see who is safe, who needs help, and who has not responded, all within one operational view. Check-ins reach people across multiple channels, including WhatsApp and Microsoft Teams, with every reply captured in the same operational view.
Activate Workforce for Operational Recovery
Determine staff availability during outages or disruptions and coordinate workforce recovery activities to help restore services and reduce downtime.
See What’s Happening on the Ground
Collect structured updates, images, and status reports from field teams to maintain a clear, shared understanding as conditions change, helping teams make decisions based on real-time information.
Coordinate Planned Operations and Changes
Manage maintenance, access changes, staffing shifts, and scheduled events with targeted communication and real-time acknowledgment tracking, helping keep operations aligned before, during, and after events.
Review What Happened
Command Center Location History supports after-action reviews with recorded personnel locations, movement trails, and geofence entry and exit times. Missing location data remains visible rather than inferred.
Discover More
See the Latest BlackBerry AtHoc News
Explore expert perspectives on critical event management and mass notification solutions.
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Get a Demo
Experience BlackBerry AtHoc
Discover why BlackBerry AtHoc is the trusted choice for critical event management by the world's largest governments and public safety organizations. Certified assurance that scales to millions across agencies — this is what decision makers need to know to make informed decisions. Coordinate secure, two-way communication with targeting and real-time awareness during crises. See how BlackBerry AtHoc strengthens response. Request a demo.
BlackBerry AtHoc FAQ
Answering Your BlackBerry AtHoc Questions
Certified assurance that scales to millions across agencies, here is what decision makers need to know to make informed decisions.
Built for Those Who Lead
BlackBerry AtHoc delivers trusted, secure crisis communication to keep people safe and informed during critical events