BlackBerry Cylance Support

Welcome to the Support Center

Your destination for BlackBerry Cylance product documentation, frequently asked questions, community expert/customer support, public forum discussions, updates/alerts, direct support from our team, and much more.  

24/7 Online Support Resources

Searchable Knowledge Base Searchable Knowledge Base Searchable Knowledge Base

Searchable Knowledge Base

Find the answers you need, or review our comprehensive product/service specific documentation. 
Ask the Community Ask the Community Ask the Community

Ask the Community

Our moderated forum of BlackBerry Cylance customers and experts share their experience and knowledge in a moderated forum.
Submit a Case Submit a Case Submit a Case

Submit a Case

Didn’t find what you were looking for? Open a support case and we’ll get started on finding a solution right away.  
Idea Incubator Idea Incubator Idea Incubator

Idea Incubator

Community involvement makes a difference. Share and vote for proposed ideas to improve our products and prevent threats.

Review BlackBerry Cylance Service Level Agreements

Make sure you have the help you need, when you need it. Learn about and review the terms of our Product Support service level agreement (SLA) coverage.