CylancePROTECT and CylanceOPTICS Support

Your destination for CylancePROTECT® and CylanceOPTICS® product documentation, frequently asked questions, community expert/customer support, public forum discussions, updates/alerts, direct support from our team and much more.

24/7 Online Support Resources

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Searchable Knowledge Base

Find the answers you need, or review our comprehensive product/service specific documentation. 
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Ask the Community

A moderated forum for our customers and experts to share their experience and knowledge.
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Submit a Case

Didn’t find what you were looking for? Open a support case and we’ll get started on finding a solution right away.  
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Community Forums

Access BlackBerry Support forums. Community involvement makes a difference.

Product Documentation

Resources to help you use, configure, and manage your CylancePROTECT or CylanceOPTICS console.