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Product Troubleshooting and Support

Getting Started

Choose one of the options below to learn more and to get started with BES®12.


View tutorials that provide step-by-step instructions with screenshots to active devices on BES12.

Smartphone Activation

BES12.1 or newer can manage devices using KNOX MDM. When you activate a KNOX enabled device it is automatically identified by BES12. For more information review our product documentation.

Starting with BES12.4 BlackBerry begins integrating Good to create the most flexible, unified EMM platform for more information view our blog post.

Server Downloads

Customers with an active enterprise support entitlement have access to download enterprise server software downloads using the myAccount Server Downloads feature. Get more information on myAccount and the Server Downloads feature.


Here you will find guides for:

  • Product overview, prerequisite and planning
  • Installation, upgrades, and configuration
  • Daily administration
  • Getting started guides for all smartphones

View tutorials and book training on BES5.

  • Instructor-led training
  • Free Web-based training
View Expert Videos

Note: You need an active license to use BES12.

New customers: contact BlackBerry Business Sales.

Existing customers: BES12 requires its own SRP Identifier. You can create a new SRP in myAccount > SRP Management.

Download other BES versions

View tutorials that provide step-by-step instructions with screenshots to active devices on BES12.

Inside BlackBerry Blog

The Inside BlackBerry Business Blog is devoted to keeping you updated on BlackBerry Enterprise Software news, events, tips, tricks and more.

Join the Conversation

BlackBerry UEM / BES Versions

BlackBerry UEM

Learn more and get started with BlackBerry UEM.

BlackBerry UEM Cloud

Learn more and get started with BlackBerry UEM Cloud.


Access myAccount and manage your enterprise software without the need to pick up the phone. In our easy to use, mobile-browser friendly portal you can search troubleshooting information, manage subscriptions and generate support tickets.

Premium Support

Do you have Premium Support? Contact us 24x7x365. We offer quick response times and priority routing to tier 3 analysts for businesses with mission-critical needs.