BlackBerry UEM

Product Troubleshooting and Support

BlackBerry® UEM delivers complete, unified endpoint management and policy control for your diverse and growing fleet of devices and apps. With its single management console and trusted end-to-end security model, BlackBerry UEM is designed to help you increase the productivity of your mobile workforce while ensuring the full protection of your business data.

Implement & Educate - BlackBerry UEM

View the Product Documentation & Training

Product Documentation Created with Sketch.
Product Documentation

Resources to help you install, configure, and manage the on-premise BlackBerry UEM solution.

UEM Self-Service Created with Sketch.
UEM Self-Service

BlackBerry UEM Self-Service is a web-based application that you can use to perform certain tasks, such as creating a password to activate your device or sending commands to your device.

UEM Planning Created with Sketch.
UEM Planning

BlackBerry UEM hardware requirements depend on the size of your environment. BlackBerry UEM also has requirements for third-party software compatibility.

Training Created with Sketch.

BlackBerry training is an efficient and effective way to master BlackBerry technologies. Our flexible learning options in different mediums and formats help you meet the objectives of your organization.

Smartphone Activation

Step-by-step instructions to activate devices on BlackBerry UEM.

Server Downloads

Customers with an active enterprise support entitlement have access to download enterprise server software downloads using the myAccount Server Downloads feature. Get more information on myAccount and the Server Downloads feature.

Learn about support services Start a free trial


Here you will find guides for:

  • Product overview, prerequisite and planning
  • Installation, upgrades, and configuration
  • Daily administration
  • Getting started guides for all smartphones



View tutorials and book training on BlackBerry UEM and BES.

  • Instructor-led training
  • Free Web-based training


View Expert Videos

Note: you need an active license to use UEM.

New customers: start a free Mobility Suite trial or contact BlackBerry Business Sales.

Existing customers: UEM requires its own SRP Identifier. You can create a new SRP in myAccount > SRP Management.

To Download UEM tools, Resources or Server Software login to myAccount.

View tutorials that provide step-by-step instructions with screenshots to active devices on BlackBerry UEM.


Inside BlackBerry Blog

The Inside BlackBerry Business Blog is devoted to keeping you updated on BlackBerry Enterprise Software news, events, tips, tricks and more.


Join the Conversation

BlackBerry Admins manage your enterprise software and support without the need to pick up the phone. Search the enterprise knowledge base and documentation, view forums, as well as create or view support cases, download software and manage your licenses.

Premium Support

Do you have Premium Support? Contact us 24x7x365. We offer quick response times and priority routing to tier 3 analysts for businesses with mission-critical needs.