Cylance Smart Antivirus Support

Please note that BlackBerry is no longer accepting new orders for SmartAV through the shop.cylance.com website. The contact form below is for existing customer support issues.

IMPORTANT:Starting Sept 2022 you will notice UI changes to the desktop client. Please see KB 101237 for details. Functionality and device protection will remain the same with no action required.

Related Resources

Getting Started

FAQ

How-to

Common issues

Critical Issue Advisories