System Requirements for Cylance Smart AV
Cylance Smart Antivirus Support
Related Resources
Getting Started
FAQ
FAQ - Is it scanning files slowly? I only see a handful scanned.
FAQ - Do I still need a Firewall/Web Site Blocker/SPAM Filter?
FAQ - What type and how many files are scanned?
FAQ - Creating a Support Ticket
FAQ - What happens when a file is quarantined by Cylance Smart Antivirus?
FAQ - Why is an Abnormal File not Auto-Quarantined when Auto-Protect is enabled?
FAQ - Is Cylance Smart Antivirus compatible with Windows Defender?
FAQ - Which web browsers are supported by the Dashboard?
FAQ - Operating Systems supported by Cylance Smart Antivirus
FAQ - What is the difference between Abnormal and Suspicious files?
FAQ - Do I need to update my software?
FAQ - What are Threat Classifications?
How-to
How to - Re-register Your Device With Installation Token
How to - Check Smart AV Agent Version
How to - Check if Smart AV is running
How to - Install Cylance Smart Antivirus
How to - Delete Quarantined Files
How to - Get the SHA256 of a File
How to - Support Collection Tool – CSAV
How to - Register Cylance Smart Antivirus with Windows Security Center
How to - Mac Start / Stop the Cylance Smart Antivirus Service
How to - Upgrade My Subscription for More Devices
How to - Remove a Device From My Account
How to - Move My Cylance Smart Antivirus License to a New Computer
How to - Turn Off Auto Renewal
How to - Become a Cylance Smart Antivirus Customer
How to - Check My macOS Version
How to - Cylance Agent - Advanced UI Mode
How to - Submit a Post to the Community
How to - Uninstall Cylance Smart Antivirus
Common issues
Common Issues - Unable to download Cylance Smart Antivirus on iPad device
Common Issues - Installation Fails On System with Dell ESSE
Common Issues - Security Feature on High Sierra Version 10.13.2 and Higher
Common Issues - Duplicate Device On Windows 10 After Update
Common Issues - Mac OSX Device Names Characters
Common Issues - I can't login. What do I do?