What Is an MSSP?

An MSSP is an outsourced, third-party provider of a wide range of cybersecurity services. They serve as trusted partners and advisors and provide specialized expertise to manage and enhance an organization’s security posture. They also help lessen the strain on and extend the capabilities of internal IT teams. This support frees up the company’s time to focus on mission-critical initiatives such as sales and expanding operations. 

In today’s technology-driven world, cybersecurity has become a critical concern for organizations of all sizes. The rising complexities of cyber threats and the shortage of skilled security professionals have made it difficult for businesses to safeguard their sensitive data and critical infrastructure from hackers and breaches.

Because of these challenges, Managed Security Service Providers (MSSPs) have emerged as critical partners in offering businesses comprehensive cybersecurity solutions.


Key Components of an MSSP

MSSPs provide a comprehensive suite of security services tailored to protect organizations against the evolving threat landscape. The essential services offered by MSSPs include:

Technology Deployment

MSSPs provide and manage a variety of cybersecurity tools such as anti-virus, anti-malware, and anti-spam software, Identity Access Management (IAM), Privileged Access Management (PAM), vulnerability scanning, patch management, firewalls, intrusion prevention systems, endpoint security and management, and Zero Trust Network Access (ZTNA). 

Threat Detection and Incident Response

MSSPs employ advanced security tools and technologies to monitor network traffic, log files, and events in real time. They analyze this data, identify potential threats and security incidents, and respond swiftly to mitigate risks.

Vulnerability Management

MSSPs conduct regular vulnerability assessments to identify weaknesses in an organization’s systems and infrastructure. They help implement patches, updates, and security configurations, reducing the risk of exploitation.

Critical Functions of an MSSP

Security Monitoring and Incident Response: MSSPs continuously observe network systems to detect potential threats, respond to incidents, and minimize their impact on the organization.

Cyber Threat IntelligenceTo identify emerging threats, understand attack patterns, and proactively implement measures to prevent or mitigate potential security incidents, MSSPs gather and analyze threat intelligence from various sources, including global threat feeds, industry-specific data, and internal security incident data. 

Vulnerability Management: MSSPs conduct regular vulnerability assessments and identify weaknesses in an organization’s systems, applications, and infrastructure. They help prioritize these vulnerabilities, recommend mitigation strategies, and assist with patch management to reduce the risk of exploitation.

Security Device Management: MSSPs manage security devices such as firewalls, intrusion detection/prevention systems (IDS/IPS), and Security Information and Event Management (SIEM) platforms. They ensure these devices are correctly configured, updated, and optimized to detect and prevent security threats effectively.

Compliance and Regulatory Support: As new data protection regulations merge with existing privacy laws, the regulatory landscape becomes more complex. MSSPs assist organizations in meeting industry-specific regulatory requirements and compliance standards by implementing necessary controls, conducting audits and assessments, and providing documentation and reports to demonstrate compliance.

Security Incident Response and Forensics: Responding to a cybersecurity incident efficiently and effectively is critical for business continuity. MSSPs provide a dedicated incident response team that follows established incident response processes, conducts forensics investigations to determine the root cause of an attack, and helps organizations implement remediation measures to prevent future incidents.

Security Awareness Training: Because the human element plays a significant role in 82 percent of data breaches, MSSPs often offer security awareness training programs to educate employees about cybersecurity best practices. They create customized training materials, conduct workshops, and provide ongoing education to promote an organizational culture of security awareness.

Reporting and Analytics: MSSPs provide regular reports and dashboards to organizations that summarize security events, incident response activities, vulnerabilities, and the overall security posture. These reports help organizations gain insight into their security landscape, measure the effectiveness of security controls, and make informed decisions to bolster their security defenses.

Service Level Agreements (SLAs): MSSPs establish SLAs that define the level of service and response times they will provide to their clients. These SLAs ensure service delivery clarity and accountability, including incident response timeframes, support availability, and performance metrics.

Benefits of an MSSP

  • Expertise and Specialization: MSSPs bring deep cybersecurity knowledge and expertise. They stay current with the latest threats, vulnerabilities, trends, and security technologies, thus providing organizations with access to specialized skills and proficiencies.
  • 24/7/365 Monitoring and Support: Cyber crimes can happen at any time. MSSPs offer round-the-clock support and monitoring services, ensuring organizations have continuous access to security expertise. This service includes real-time threat monitoring, incident response support, and access to knowledgeable security professionals who can address security concerns and provide guidance anytime.
  • Cost Efficiency: Engaging an MSSP eliminates the need for organizations to invest in expensive security infrastructure, technologies, and personnel. MSSPs typically operate on a subscription-based model, providing cost-effective security solutions.
  • Scalability and Flexibility: MSSPs can scale their services to align with the organization’s changing security needs. Whether a business expands or contracts, MSSPs can adapt their services accordingly, providing the required level of protection.

How to Choose an MSSP

When selecting an MSSP, organizations should consider the following factors:

Reputation and Track Record: It is essential to research the MSSP’s reputation, customer reviews, and track record. Look for their industry experience and ability to deliver and meet expectations.

Read Service Level Agreements: Review the SLAs to ensure they align with your organization’s requirements. Pay attention to response and resolution times and availability guarantees.

Security Capabilities: Assess the MSSP’s security capabilities, including their technology stack, threat intelligence sources, and incident response processes. Ensure they have the necessary expertise and tools to meet your security needs.

Compliance and Regulatory Expertise: If your organization operates in a regulated industry, consider the MSSP’s compliance and regulatory requirements expertise. Ensure they can assist in meeting industry-specific standards and reporting obligations.

Communication and Collaboration: Effective communication and collaboration are vital when working with an MSSP. Ensure the MSSP has clear communication channels, a designated point of contact, and a responsive support system. This oversight ensures seamless coordination during security incidents or when updates and changes are required.

Scalability and Future-Proofing: Consider the MSSP’s ability to scale its services as your organization grows or faces changing security needs. Partnering with an MSSP that can accommodate your organization’s long-term goals and adapt its services is essential.

Transparency and Reporting: Look for an MSSP that provides transparent reporting on security incidents, vulnerabilities, and compliance. Regular reporting helps you stay informed about your organization’s security status, enables data-driven decision-making, and provides valuable insights for continuous improvement.

Data Protection and Privacy: Since MSSPs handle sensitive data, ensuring robust data protection measures is crucial. Verify that they adhere to industry standards and regulations regarding data privacy and confidentiality.

Disaster Recovery and Business Continuity:  Consider the MSSP’s disaster recovery and business continuity approach. They should have strategies and plans to minimize downtime and ensure the prompt recovery of critical systems and data during a security incident.

Cultural Fit and Trust: Building a solid working relationship with an MSSP requires trust and a cultural fit. Assess their values, commitment to customer satisfaction, and willingness to collaborate closely with your organization’s internal security team.

Cost: Perform a cost comparison and align with the MSSP that provides the services and expertise you need at a cost that fits within your IT budget.

Portfolio and Accreditations: An MSSP that is perfectly aligned with an organization will have a portfolio of services that complement the organization’s needs. You also want to make sure it has specific certifications which highlight their level of training and expertise.

MDR (Managed Detection and Response) and MSSPs are essential services in cybersecurity, but they differ in scope and focus. 

MDR primarily focuses on threat detection, response, and remediation. It involves monitoring and analyzing network and endpoint data, investigating potential threats, and providing incident response services. 

MSSPs, on the other hand, offer a broader range of security services, including firewall management, intrusion detection, vulnerability assessments, and log monitoring. MSSPs typically provide a comprehensive security solution, managing and monitoring various security technologies. While MDR is more specialized and reactive, MSSPs offer organizations a broader range of proactive security measures.


SOC (Security Operations Center) and MSSPs are two distinct entities in cybersecurity. A SOC is an internal team within an organization responsible for monitoring, analyzing, and responding to security incidents. It operates from within the organization, leveraging in-house expertise and resources. 

In contrast, an MSSP is an external service provider that offers managed security services to multiple clients. It provides various security services, such as threat detection, incident response, vulnerability management, and log monitoring. They leverage their specialized knowledge, infrastructure, and tools to deliver comprehensive security solutions to organizations, often complementing or augmenting internal SOC capabilities.


MSPs (Managed Service Providers) and MSSPs are two distinct service providers catering to different IT management areas. MSPs focus on managing and maintaining a wide range of IT services, including network infrastructure, cloud computing, data backup, and software applications. They ensure the overall health and functionality of an organization’s IT environment. 

On the other hand, MSSPs specialize in providing managed security services. They focus on safeguarding an organization’s digital assets by offering services such as threat detection, incident response, vulnerability management, and security monitoring.

Protect your organization with expert cybersecurity guidance. The BlackBerry® Security Services team can help you secure your people, information, and network from whatever cybersecurity challenges you face—whether your environment is on-premise, cloud-based, or part of the Internet of Things.