BlackBerry UEM

Product Troubleshooting and Support


BlackBerry® UEM delivers complete, unified endpoint management and policy control for your diverse and growing fleet of devices and apps. With its single management console and trusted end-to-end security model, BlackBerry UEM is designed to help you increase the productivity of your mobile workforce while ensuring the full protection of your business data.

Implement & Educate - BlackBerry UEM

View the Product Documentation & Training

Product Documentation

Resources to help you install, configure, and manage the on-premise BlackBerry UEM solution.

UEM Self-Service

BlackBerry UEM Self-Service is a web-based application that you can use to perform certain tasks, such as creating a password to activate your device or sending commands to your device.

UEM Planning

BlackBerry UEM hardware requirements depend on the size of your environment. BlackBerry UEM also has requirements for third-party software compatibility.


BlackBerry training is an efficient and effective way to master BlackBerry technologies. Our flexible learning options in different mediums and formats help you meet the objectives of your organization.

Server Downloads

Customers with an active enterprise support entitlement have access to download enterprise server software downloads using the myAccount Server Downloads feature. For more information on myAccount and the Server Downloads feature click here.


Want to learn more about support services? Click here.


For Customers who wish to start a free trial click here.


Here you will find guides for:


  • Product overview, prerequisite and planning
  • Installation, upgrades, and configuration
  • Daily administration
  • Getting started guides for all smartphones



View tutorials and book training on BlackBerry UEM and BES.

  • Instructor-led training
  • Free Web-based training

View Expert Videos

Note: you need an active license to use UEM.


New customers: start a free Mobility Suite trial or contact BlackBerry Business Sales.


Existing customers: UEM requires its own SRP Identifier. You can create a new SRP in myAccount > SRP Management.





Caution: You must use installers designed for UEM to install BlackBerry Control and BlackBerry Proxy included in the download packages above. Use of standalone or prior Good Control and Good Proxy installers will not function with UEM.


Download other BES versions

View tutorials that provide step-by-step instructions with screenshots to active devices on BlackBerry UEM.


Inside BlackBerry Blog

The Inside BlackBerry Business Blog is devoted to keeping you updated on BlackBerry Enterprise Software news, events, tips, tricks and more.

Join the Conversation

BlackBerry UEM / BES Versions


Learn more and get started with BES12.

BlackBerry UEM Cloud

Learn more and get started with BlackBerry UEM Cloud.


Learn more and get started with BES10.


Learn more and get started with BES5.


Now with Improved Search and Resources!

BlackBerry Admins manage your enterprise software without the need to pick up the phone. Our easy to use, mobile-browser friendly portal has been recently updated to consolidate software administration and self-service experiences and to improve search capabilities. Specifically you can now find all of the product information and many resources previously found in the BlackBerry Admin Portal and within one easy to use interface in myAccount.


Premium Support

Do you have Premium Support? Contact us 24x7x365. We offer quick response times and priority routing to tier 3 analysts for businesses with mission-critical needs.

Knowledge Base

Repository of thousands of articles and resources focused on helping customers solve issues with any BlackBerry products or solutions.