What Is BlackBerry Incident-Based Support?
BlackBerry customers with smartphones that are not covered under complimentary support, or are out of warranty, can purchase technical support for a single incident at a cost of $35 USD. This support includes issues relating to your BlackBerry smartphone’s functionality or approved BlackBerry smartphone applications.
A technical support incident is one technical question, problem, or issue that will be managed until resolution, regardless of the number of contacts (email or telephone) required to resolve it. If a particular technical issue requires multiple interactions with BlackBerry Technical Support to reach a suitable resolution, you’ll only be billed once.
It’s recommended to contact your wireless service provider or point of purchase first before buying incident-based support, as they may offer additional complimentary support.
What Is Not Covered Under Incident-Based Support?
Resolution for the following issues are not covered or guaranteed under the Incident-Based Support Program, as we offer free of charge self-service support through our Knowledge Base.
- BlackBerry ID Password Resets
- Device Password Resets
- BBM Channels and BBM Custom PIN Inquiries
- Known Software Issues
- Products which have reached their End-of-Life milestone
Ready to Buy?
Visit BlackBerry.com/Contact and be prepared to provide the following:
- Full mailing address
- Phone number
- Email address
- Credit card information
- BlackBerry smartphone PIN number or IMEI
- Brief description of your current issue