Incident Response Retainer Service
Shorten Response Times with an Incident Response Retainer
Gain peace of mind with an incident response retainer, ensuring access to BlackBerry incident response consultants before you have a breach. Our incident response team familiarizes ourselves with your business so we can respond quickly to recognize and contain a threat when you experience a cyberattack or breach. If you don’t have an incident during our agreement timeframe, you can apply hours to other BlackBerry® Cybersecurity Services.
What Is an Incident Response Retainer?
When you choose a BlackBerry Incident Response Retainer, you benefit from the guaranteed availability of an experienced incident response (IR) team when you need them and at a reduced rate. Then, when your organization suffers a cybersecurity incident and contacts us, an IR consultant or director responds within the agreed upon timeframe (SLA). Your IR team collaborates with you to contain, mitigate, plan a remediation , and recover from the breach. We will ensure that your recovery follows best practices and secures the IT environment against future attacks.
The Right Level of IR Support for You.
We offer four Incident Response Retainer tiers to provide you with the right level of coverage for your needs.
| Inclusion | Tier 1 | Tier 2 | Tier 3 | Tier 4 |
|---|---|---|---|---|
|
Number of Prepaid Hours
|
40 Hours
|
100 Hours
|
200 Hours
|
400 Hours
|
|
Utilization Timeframe
|
1 Year
|
1 Year
|
1 Year
|
2 Years
|
| Tier 1 | |
|---|---|
| Number of Prepaid Hours |
40 Hours
|
| Utilization Timeframe |
1 Year
|
| Tier 2 | |
|---|---|
| Number of Prepaid Hours |
100 Hours
|
| Utilization Timeframe |
1 Year
|
| Tier 3 | |
|---|---|
| Number of Prepaid Hours |
200 Hours
|
| Utilization Timeframe |
1 Year
|
| Tier 4 | |
|---|---|
| Number of Prepaid Hours |
400 Hours
|
| Utilization Timeframe |
2 Years
|
Why Choose BlackBerry Incident Response Retainer Services?
We help organizations of all sizes strengthen their incident response.
- Reallocate unused budget across other BlackBerry Cybersecurity Services
- Mitigate the damage and disruption of a security breach
- Ensure recovery follows best practices and secures IT environments for the future
- Proprietary run-once collection tools that save time
- Access to CylanceENDPOINT™
- Artificial intelligence and machine learning pre-processing
Includes all BlackBerry Cybersecurity Services except CylanceGUARD®.
Your Incident Response Advantage
For every incident, the BlackBerry Cybersecurity Services team delivers a time-proven incident response approach that includes:
- A dedicated engagement manager and incident response leadership oversight
- Proprietary run-once collection tools that save time
- Access to CylanceENDPOINT as part of the engagement
- Artificial intelligence and machine learning pre-processing
- A detailed report of findings for the incident