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CylanceGUARD

CylanceGUARD® is a subscription-based 24x7 Managed Extended Detection and Response (XDR) service. Our expert analysts act as an extension of your team, correlating telemetry across devices and providing actionable intelligence to prevent threats quickly while minimizing alert fatigue.

Augmented Threat Prevention, Detection and Response Cybersecurity

CylanceGUARD Managed XDR allows you to focus on key security initiatives rather than spending time and resources attempting to make sense of data, triaging alerts, or recovering from attacks.

Holistic Telemetry Beyond Endpoints
Cyberattacks come from everywhere—putting your entire organization at risk. CylanceGUARD empowers cross-tool threat hunting by correlating integrated data from CylancePROTECT®, CylanceOPTICS®, CylancePERSONA, and CylanceGATEWAY with data from third-party vendors’ desktop, mobile, servers, users, and networks.
Deep Expertise and Threat Prevention Experts
Bad actors are opportunistic and don’t respect office hours. An attack may be launched at any time. CylanceGUARD analysts provide 24x7x365 protection and multi-regional compliance support, monitoring environments and responding as needed.
Eradicate Threats with Threat Intelligence
It’s tough keeping up with ever-changing threats. Our AI-enhanced analytics platform along with our skilled analysts apply human context to alerts and threat vectors gathered from all endpoint feeds—including email, server, cloud, and network sources—to detect, respond and eradicate threats.
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Evolving Threat Prevention

Powered by Cylance® AI, BlackBerry cybersecurity technology stops zero-day payloads, polymorphic malware, APTs and both file-based and fileless threats with proven 99-percent efficacy. CylanceGUARD prevents incidents from occurring—before they can compromise your data or reputation.
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Methodology-Based Threat Hunting

As opposed to traditional MDR, CylanceGUARD is more than alerts. We apply threat intelligence and methodology-based processes to identify potential attacks, data exfiltration, unauthorized access and other potential vectors of compromise.
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Expertise When and Where You Need It

Security teams are understaffed and overstressed. Whether you need to expand your team or want a turnkey cybersecurity solution, the CylanceGUARD incident response and prevention experts are ready to help. 
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Prevention-First Protection

CylanceGUARD leverages Cylance AI to enhance the network effect of intelligence across your security ecosystem—taking you from a reactive to a proactive security posture.
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Automated Rapid Response and Containment

CylanceGUARD orchestrates the triage, filtering, and response actions of analysts, and accelerates detailed incident response strategies—so cyberattacks are quickly detected, stopped, remediated, and prevented.
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Expanded Security

CylanceGUARD Managed XDR services integrates feeds directly into CylanceGUARD products and third-party solutions from desktops, mobile, servers, users and networks providing cross-tool threat hunting that is visible from a single console.
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AI-Powered Mobile Device Security

CylanceGUARD leverages Cylance AI for mobile threat defense and user behavior risk analytics. This helps protect you from the explosive growth of mobile phishing, malware attacks and insider threats.
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MITRE ATT&CK Framework Mapping

Get complete threat visibility with the ability to understand adversarial behavior, guiding threat hunting with threat classifications and visualizations to identify attackers’ tactics, techniques and threat impact.

CylanceGUARD Package Comparison

CylanceGUARD is available in two different packages that are designed to fit any organization’s needs. Both packages are scalable as goals dictate.

  1. CylanceGUARD is a 24x7x365 managed XDR offering to help monitor and manage customer threats from alert to closure through email and mobile interactions with analysts.
  2. CylanceGUARD Advanced adds closed-loop communications and access to a BlackBerry analyst to navigate incidents and provide regular updates on overall threat prevention status. Advanced customers are also eligible to secure optional CylanceGUARD services for integrating and managing telemetry data from SIEM and other 3rd party applications.

The two offerings are summarized in the table below.

  CylanceGUARD Essentials CylanceGUARD Advanced
Technology
CylancePROTECT and MTD Included Included
CylanceOPTICS Included Included
CylancePERSONA No Optional
CylanceGATEWAY No Optional
Subscription-based Managed XDR Included Included
3rd Party Integrations Optional Optional
Incident Response (IR) Retainer Optional Optional (20% discount)
CylanceGUARD Features
Customized Product Configuration, Optimization and Assurance (Including BlackBerry Product Onboarding) Included Included
Email, Portal, and Mobile Alert Escalation and Management Included Included
24x7x365 Monitoring Included Included
Continuous Threat Hunting Included Included
Defined SLOs for Critical Alerts Included Included
Threat Intel Overlay Included Included
Critical Alert Outreach Included Included
Access to CylanceGUARD Analysts (Incident Response Guidance and Strategy) No Included
Monthly Activity Report No Included
Quarterly Activity Report No Included
ADDITIONAL SERVICES
Compromise Assessment (CA) Optional Optional
Attack Simulations Optional Optional
Pen Testing Optional Optional
Risk Assessment Optional Optional
CISO Engagement Optional Optional
CylanceGUARD Essentials
Technology
CylancePROTECT and MTD Included
CylanceOPTICS Included
CylancePERSONA No
CylanceGATEWAY No
Subscription-based Managed XDR Included
3rd Party Integrations Optional
Incident Response (IR) Retainer Optional
CylanceGUARD Features
Customized Product Configuration, Optimization and Assurance (Including BlackBerry Product Onboarding) Included
Email, Portal, and Mobile Alert Escalation and Management Included
24x7x365 Monitoring Included
Continuous Threat Hunting Included
Defined SLOs for Critical Alerts Included
Threat Intel Overlay Included
Critical Alert Outreach Included
Access to CylanceGUARD Analysts (Incident Response Guidance and Strategy) No
Monthly Activity Report No
Quarterly Activity Report No
ADDITIONAL SERVICES
Compromise Assessment (CA) Optional
Attack Simulations Optional
Pen Testing Optional
Risk Assessment Optional
CISO Engagement Optional
CylanceGUARD Advanced
Technology
CylancePROTECT and MTD Included
CylanceOPTICS Included
CylancePERSONA Optional
CylanceGATEWAY Optional
Subscription-based Managed XDR Included
3rd Party Integrations Optional
Incident Response (IR) Retainer Optional (20% discount)
CylanceGUARD Features
Customized Product Configuration, Optimization and Assurance (Including BlackBerry Product Onboarding) Included
Email, Portal, and Mobile Alert Escalation and Management Included
24x7x365 Monitoring Included
Continuous Threat Hunting Included
Defined SLOs for Critical Alerts Included
Threat Intel Overlay Included
Critical Alert Outreach Included
Access to CylanceGUARD Analysts (Incident Response Guidance and Strategy) Included
Monthly Activity Report Included
Quarterly Activity Report Included
ADDITIONAL SERVICES
Compromise Assessment (CA) Optional
Attack Simulations Optional
Pen Testing Optional
Risk Assessment Optional
CISO Engagement Optional

See how CylanceGUARD customers minimize their risk of a ransomware attack.

CylanceGUARD FAQ

What is CylanceGUARD?

CylanceGUARD is a subscription-based 24x7 managed extended detection and response (XDR) service. Our expert analysts act as an extension of your team, providing actionable intelligence to prevent threats quickly while minimizing alert fatigue—allowing you to focus on key security initiatives rather than spending time and resources recovering from breaches or triaging alerts.

What is Managed XDR?

Managed XDR is augmented threat prevention, detection and response cybersecurity. It extends the capabilities of managed detection and response (MDR) with additional telemetry provided by integrations with third-party solutions. 

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What are the benefits of CylanceGUARD?

BlackBerry has the expertise and technology to protect your organization from cyberattacks by preventing and containing breaches. CylanceGUARD allows you to focus on key security initiatives rather than spending time and resources triaging alerts or recovering from an attack.

Is CylanceGUARD the same as BlackBerry Guard?

The CylanceGUARD Managed Detection and Response service was renamed BlackBerry® Guard in 2020 following BlackBerry’s 2019 acquisition of Cylance. We changed the name back to CylanceGUARD Managed Extended Detection and Response (XDR) in 2022 in recognition of our cybersecurity AI heritage.

What are the use cases for CylanceGUARD?

CylanceGUARD is effective for organizations that need to address alert fatigue, to deal with increasingly sophisticated threats, and to deal with the skills and resources gap in cybersecurity.

How do I get CylanceGUARD?

CylanceGUARD is an enterprise Managed Extended Detection and Response service from BlackBerry. It requires a user license and software installation. Contact BlackBerry Sales to purchase your license and schedule onboarding for you and your team.

Contact Sales

Prevention-First Cybersecurity Solutions from BlackBerry

BlackBerry Cyber Suite provides a total solution for Zero Trust with full coverage across the full spectrum of devices, network, apps, and people.

CylancePROTECT
CylancePROTECT is an AI-based EPP that prevents breaches and provides added controls for safeguarding against sophisticated cyberthreats—no human intervention, Internet connections, signature files, heuristics, or sandboxes required.
CylanceOPTICS
CylanceOPTICS is a prevention-based Endpoint Detection and Response (EDR) solution that monitors systemic and user behaviors to automatically react and protect in real time.
CylancePERSONA
User Authentication and Behavior Analytics (UEBA) product CylancePERSONA works continuously to create trust based on biometrics, app usage, and network and process invocation patterns.
CylanceGATEWAY
CylanceGATEWAY delivers AI-driven Zero Trust Network Access (ZTNA) to protect private applications hosted on-premises or in the cloud, providing scalable outbound-only access.

How to Get Started with CylanceGUARD

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