Incident Response Retainer Service

Shorten Response Times with an Incident Response Retainer.

Gain peace of mind by ensuring access to BlackBerry incident response consultants before you have a breach with an incident response retainer. Our incident response team familiarizes ourselves with your business so we can respond quickly to recognize and contain a threat when you experience a cyberattack or breach. If you don’t have an incident during our agreement timeframe, you can apply hours to other BlackBerry Security Services. 
What Is an Incident Response Retainer?

What Is an Incident Response Retainer?

When you have an incident response retainer, you benefit from a reduced rate, service level agreement and the guaranteed availability of an experienced incident response team. Then, when your organization suffers a cybersecurity incident and contacts us, an incident response consultant or director responds within the agreed upon timeframe (SLA). Your incident response team collaborates with you to contain, mitigate, plan a remediation and recover from the breach.
Inclusion Tier 1 Tier 2 Tier 3 Tier 4
Number of Prepaid Hours 40 Hours 100 Hours 200 Hours 400 Hours
Utilization Timeframe 1 Year 1 Year 1 Year 2 Years
Tier 1
Number of Prepaid Hours 40 Hours
Utilization Timeframe 1 Year
Tier 2
Number of Prepaid Hours 100 Hours
Utilization Timeframe 1 Year
Tier 3
Number of Prepaid Hours 200 Hours
Utilization Timeframe 1 Year
Tier 4
Number of Prepaid Hours 400 Hours
Utilization Timeframe 2 Years

Why BlackBerry Incident Response Retainer Services?

BlackBerry is an incident response vendor that helps you mitigate the impact of any breach, ensure your recovery follows best practices and secure your IT environment for the future. Choose an incident response retainer to lock in guaranteed availability of an incident response consultant in the event of a compromise or suspected breach. Benefits of the incident response retainer service include:

  • Incident response team knowledge of your IT environment in advance of a breach
  • Strong relationships with law enforcement, legal counsel and cybersecurity insurers
  • Shorter incident response times and safeguarding of systems
  • Faster incident containment—within days, not months
  • Pre-approved contracts to eliminate costly delays when you need assistance
  • The ability to convert a portion of pre-purchased hours to enhance your security posture using other BlackBerry Security Services
Your Incident Response Advantage

Your Incident Response Advantage

For every incident, the BlackBerry Security Services team delivers a time-proven incident response approach that includes:

  • A dedicated engagement manager and incident response leadership oversight
  • Proprietary run-once collection tools that save time
  • Access to BlackBerry Protect and Optics as part of the engagement
  • Artificial intelligence and machine learning pre-processing
  • A detailed report of findings for the incident

Shorten your response times with a pre-negotiated incident response retainer. Contact BlackBerry Security Services or your technology provider to discuss your incident response needs.