CylanceGATEWAY
Product Troubleshooting and Support
24/7 Online Support Resources



Searchable Knowledge Base
Find the answers you need, or review our comprehensive product/service specific documentation.



Ask the Community
A moderated forum for our customers and experts to share their experience and knowledge.



Submit a Case
Didn’t find what you were looking for? Open a support case and we’ll get started on finding a solution right away.



Community Forums
Access BlackBerry Support forums. Community involvement makes a difference.
PRODUCT DOCUMENTATION
Resources to help you use, configure, and manage CylanceGATEWAY™.
Download CylanceGATEWAY
CylanceGATEWAY is available on Windows, macOS, iOS, and Android. The links below allow end-users to download and install the CylanceGATEWAY agent on the endpoint; however, administrators will need to configure their tenant and provision users to complete the enrollment process. For more information on setting up CylanceGATEWAY, please visit our setup guide.