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BES12

Learning Stream Module Title Course Code Medium Duration Recommendation by Role Deployment Mechanism Description
Help Desk Admin
Product Understanding What's New in BES12.4 718-60662-123 WBT 20 minutes Yes Yes BlackBerry Universe Description
Product Understanding Introducing BES12 718-60275-123 WBT 15 minutes Yes Yes BlackBerry Universe Description
Product Understanding BES12 Architecture & Data Flows 718-09231-123 WBT 15 minutes Yes No BlackBerry Universe Description
Product Understanding BES12 Architecture & Data Flows 716-09573-123 ILT 3 hours No Yes Authorized Training Partners Description
Product Understanding Introducing BES12 Cloud 718-09499-123 WBT 15 minutes Yes Yes BlackBerry Universe Description
Product Understanding BES12 Cloud Architecture & Data Flows 718-09500-123 WBT 15 minutes Yes No BlackBerry Universe Description
Planning Planning your BES12 Environment 716-60280-123 ILT 3 hours No Yes Authorized Training Partners Description
Deploying Installing BES12 718-60277-123 WBT 20 minutes No Yes BlackBerry Universe Description
Deploying Upgrading from BES5 to BES12 718-09240-123 WBT 20 minutes No Yes BlackBerry Universe Description
Deploying Upgrading from BES10 to BES12 718-60279-123 WBT 20 minutes No Yes BlackBerry Universe Description
Deploying Upgrading or Migrating to BES12 716-60692-123 Workshop 3 hours No Yes Authorized Training Partners Description
Deploying Installing BES12 Workshop 716-60691-123 Workshop 2 hours No Yes Authorized Training Partners Description
Managing Introduction to Managing BES12 718-09245-123 WBT 30 minutes Yes Yes BlackBerry Universe Description
Managing Controlling device capabilities in BES12 718-09249-123 WBT 20 minutes No Yes BlackBerry Universe Description
Managing Managing BlackBerry Secure Connect Plus 718-09571-123 WBT 15 minutes No Yes BlackBerry Universe Description
Managing Managing Device Activation in BES12 718-09570-123 WBT 30 minutes Yes* Yes* BlackBerry Universe Description
Managing Managing BES12 716-60696-123 Workshop 2 days No Yes** Authorized Training Partners Description
Managing Managing Licenses in BES12 716-60273-123 ILT 2 hours No Yes Authorized Training Partners Description
Managing Managing Device Activation in BES12 716-60694-123 ILT 3.5 hours Yes* Yes* Authorized Training Partners Description
Managing Managing Secure Work Space in BES12 718-09250-123 WBT 20 minutes No Yes* BlackBerry Universe Description
Managing Managing Secure Work Space in BES12 716-60695-123 ILT 90 minutes No Yes* Authorized Training Partners Description
Managing Managing Apps in BES12 718-09092-123 WBT 20 minutes No Yes* BlackBerry Universe Description
Managing Managing Apps in BES12 716-60698-123 ILT 3 hours No Yes* Authorized Training Partners Description
Managing High Availability in BES12 718-09252-123 WBT 30 minutes No Yes* BlackBerry Universe Description
Managing High Availability in BES12 716-60693-123 ILT 2 hours No Yes* Authorized Training Partners Description
Managing Integrating BES12 with your Company Directory 718-09246-123 WBT 20 minutes No Yes* BlackBerry Universe Description
Managing Integrating BES12 with your Company Directory 716-60697-123 ILT 90 minutes No Yes* Authorized Training Partners Description
Managing Role Administration in BES12 718-09248-123 WBT 30 minutes No Yes BlackBerry Universe Description
Troubleshooting BES12 Troubleshooting Basics 716-09261-123 ILT 2 hours Yes Yes*** Authorized Training Partners Description
Troubleshooting Troubleshooting BES12 Deployment Issues 716-09262-123 ILT 90 minutes No Yes Authorized Training Partners Description
Troubleshooting Troubleshooting Activation Issues in BES12 716-09575-123 ILT 5 hours No Yes Authorized Training Partners Description


  • Integrating BES12 with your Company Directory
  • Managing Secure Work Space in BES12
  • Managing Apps in BES12
  • Managing Device Activation in BES12

  • Gatekeeping
  • Setting up APNS
  • Importing users using a csv
  • Create and manage user groups
  • Manage roles and administrator accounts
  • Configure the BlackBerry MDS Connection Service
  • Manage work connections using profiles
  • Create and manage IT policies
  • Manage your organization’s standards using profiles
  • Create and manage user accounts
  • Configure the BlackBerry Work Connect Notification Service
  • Manage devices
  • Manage auditing



What's New in BES12.4

Description:
In this web-based course, you will learn about the new features in BES12 version 12.4.

Course Objectives:

  • Describe how to manage devices that use KNOX Workspace
  • Describe how to manage devices that use Android for Work
  • Describe how to locate iOS devices
  • Describe how to configure BES12 and activate iOS devices using DEP
  • Describe how to create web icons for iOS devices
  • Describe how to use BlackBerry Secure Connect Plus for secure connections to work resources

Pre-requisites:
N/A

×

Introducing BES12

Description:
This course provides an overview of the key features and benefits of BES12.

Course Objectives:

  • Describe BES12
  • List the key features of BES12
  • Describe how administrators can benefit from using BES12
  • Describe how users can benefit from using BES12
  • Describe what users can do for themselves in BES12 Self-Service

Pre-requisites:
N/A

×

BES12 Architecture & Data Flows

Description:
In this web-based course you will learn about the high-level BES12 architecture and how the BES12 components interact with BlackBerry OS (version 5.0 to 7.1), BlackBerry 10, iOS, Android, and Windows Phone devices.

Course Objectives:

  • Describe the key features of BES12 as they relate to the architecture
  • Describe the high-level architecture of BES12
  • Identify the communication paths available between your organization and users' devices
  • Describe how data flows when a device is activated
  • Describe how data flows when a device receives email or organizer data

Pre-requisites:

N/A

×

BES12 Architecture & Data Flows

Description:
Through the use of activities and discussions, you will learn about the BES12 architecture. You will also analyze how data flows when devices are activated and the different paths data can take when active devices access your organization's network.

Course Objectives:

BES12 architecture

  • Describe the BES12 components
  • Describe the key ports required by BES12 components
  • Describe the functionality available when you add S/MIME and PGP to your BES12 solution

BES12 data flows

  • Discuss why understanding how data flows is important
  • Analyze how data flows when a device is activated
  • Describe the paths available for data to take between your organization and the devices
  • Analyze how data flows when a device receives configuration updates
  • Analyze how data flows when a device sends or receives work data

Pre-requisites:

716-60656-123 BES12 Architecture and Data Flows WBT

×

Introducing BES12 Cloud

Description:
In this web-based course, you will learn about the key features and benefits of BES12 Cloud. The course also provides information on how to sign up for BES12 Cloud and how to install the BlackBerry Cloud Connector.

Course Objectives:

  • Describe the differences between BES12 and BES12 Cloud
  • Explain the benefits of using BES12 Cloud
  • Describe the key features of BES12 for administrators
  • Describe how users can benefit from BES12 Cloud
  • Describe how to sign up for BES12 Cloud
  • Describe the BlackBerry Cloud Connector

Pre-requisites:

N/A
×

BES12 Cloud Architecture & Data Flows

Description:
In this web-based course, you will learn about the BES12 Cloud components and how they interact with BlackBerry 10, iOS, Android, and Windows Phone devices.

Course Objectives:

  • Describe the high-level architecture of BES12 Cloud
  • Describe how data flows when a device is activated
  • Describe how data flows when a device receives configuration updates
  • Describe how data flows when a device receives email or calendar data

Pre-requisites:

N/A
×

Planning your BES12 Environment

Description:
This course explains planning and design considerations for BES12 such as when to install remote components or high availability.

Course Objectives:

  • Describe the steps you will take to create an overall deployment plan for your organization
  • Determine what you need to document and why
  • Determine your organization's needs and goals
  • Determine whether a sample environment meets the system requirements for BES12 and what you need to do to meet them
  • Identify the upgrade options available and how to choose the best one for your environment
  • Determine whether you are doing a new installation or an upgrade in your environment
  • Develop a deployment plan for a sample environment
  • Create a support plan for your deployment strategy

Pre-requisites:

N/A
×

Installing BES12

Description:
In this web-based course, you will learn how to check requirements and configure permissions required to install and run BES12. You will also practice how to install BES12 on one computer for the first time.

Course Objectives:

  • Summarize the BES12 installation process
  • Check the preinstallation requirements
  • Given a scenario, determine if the environment supports a BES12 installation
  • Create a service account
  • Configure permissions on the computer
  • Describe how to configure the database server
  • Install the BES12 software on a single computer
  • Log in to BES12 for the first time

Pre-requisites:

Optional: 718-60275-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment


×

Upgrading from BES5 to BES12

Description:
In this web-based course, you will learn how to to check the BES5 preupgrade tasks and requirements, install BES12 on the computer that hosts BES5, log in to BES12 for the first time, and verify that the BES5 users and devices are displaying in the BES12 management console.

Course Objectives:

  • Describe the BES5 to BES12 upgrade paths
  • List the steps to upgrade from BES5 to BES12 on the same computer
  • Check the installation requirements
  • Perform the BES12 preinstallation tasks
  • Given a scenario, determine if the environment supports a BES12 installation
  • Install the BES12 software on the same computer as BES5
  • Log in to BES12 for the first time
  • Verify that the upgrade was successful

Pre-requisites:

Optional: 718-09567-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment
×

Upgrading from BES10 to BES12

Description:
In this web-based course, you will practice how to check the BES12 preinstallation tasks and requirements, install BES12 on a computer that is running BES10, log in to the BES12 for the first time, and upgrade from BES10 to BES12 on the computer that hosts BES10.

Course Objectives:

  • Describe the BES10 to BES12 migration paths
  • List the steps to migrate from BES10 to BES12 on the same computer
  • Check the installation requirements
  • Given a scenario, determine if the environment supports a BES12 installation
  • Perform the BES12 preinstallation tasks
  • Install the BES12 software on the same computer as BlackBerry Enterprise Service 10
  • Log in to BES12 for the first time
  • Summarize the BES12 migration process
  • Migrate BES10 data to the BES12 database

Pre-requisites:

Optional: 718-60275-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment
×

Upgrading or Migrating to BES12

Description:
Through the use of scenario-based labs, you will learn the skills necessary to check the BES12 requirements, perform preinstallation tasks, upgrade to BES12 version 12.2, and log in to BES12 for the first time. You will also learn how to migrate users to BES12 version 12.2 and how to install the BlackBerry Collaboration Service.

Course Objectives:

  • Summarize the BES12 version 12.2 upgrade process
  • Check the requirements using the BES12 version 12.2 preinstallation checklist before you upgrade to BES12 version 12.2
  • Create a service account
  • Configure permissions for the service account
  • Configure the database server
  • Upgrade to BES12 version 12.2
  • Install the BES12 management console
  • Log in to BES12 version 12.2 for the first time
  • Summarize the BES12 migration process
  • Verify that your devices display in the BES12 management console after you upgrade to BES12 version 12.2
  • Migrate to the BES12 version 12.2 database
  • Install the BlackBerry Collaboration Service

Pre-requisites:

Required: 718-60275-123 Introducing BES12 version 12.2 WBT and 718-09573-123 BES12 Architecture and Data Flows WBT

Recommended:718-09240-123 Upgrading from BES5 to BES12 WBT and 718-09242-123 Upgrading from BES10 to BES12 WBT
×

Installing BES12

Description:
Through the use of scenario-based labs, you will learn the skills necessary to check the BES12 requirements, perform preinstallation tasks, install BES12 version 12.2, and log in to BES12 for the first time. You will also learn how to install the BlackBerry Collaboration Service.

Course Objectives:

  • Summarize the BES12 installation process
  • Check the requirements using the BES12 preinstallation check list before you install BES12
  • Create a service account
  • Configure permissions for the service account
  • Configure the database server
  • Install the BES12 software
  • Install the BES12 management console
  • Log in to BES12 for the first time
  • Install the BlackBerry Collaboration Service

Pre-requisites:

Required: 718-09567-123 Introducing BES12 version 12.2 WBT and 718-09573-123 BES12 Architecture and Data Flows WBT

Optional: 718-60277-123 Installing BES12 WBT
×

Introduction to Managing BES12

Description:
You will learn about the features and best practices for managing BES12.

Course Objectives:

How to use the BES12 management console

  • Navigate the BES12 management console

Best practices for managing BES12

  • Describe the best practices for managing BES12 Setup

Setup

  • Describe IT policies
  • Describe profiles
  • Describe what apps and app groups are
  • Describe user groups
  • Describe the default settings for activation passwords
  • Describe activation profiles
  • Describe the activation email message template

Manage

  • Manage user accounts
  • Manage user accounts with user groups
  • Use the device management tools to secure devices

Pre-requisites:

N/A
×

Controlling Device Capabilities in BES12

Description:
This web-based course explains what IT policies and profiles can do for your organization and mobile device users and allows you to practice configuring them.
This course does not cover activation profiles.

Course Objectives:

  • List the profiles available in BES12
  • Identify profiles that can be used with iOS and Android devices with Secure Work Space
  • Explain the purpose of profiles
  • Explain the purpose of gatekeeping
  • Create and manage profiles
  • Assign profiles to user accounts, user groups, and device groups
  • Rank profiles
  • Given a scenario, configure Exchange ActiveSync for iOS, Android, Windows Phone, and BlackBerry 10 devices
  • Given a scenario, configure a profile to meet configuration settings
  • Explain the purpose of IT policies
  • Create and manage IT policies
  • Assign IT policies to user accounts, user groups, and device groups
  • Rank IT policies
  • Given a scenario, configure an IT policy to meet the security requirements

Pre-requisites:

Optional: 718-60275-123 Introducing BES12 and 716-60280-123Planning your BES12 Environment
×

Managing BlackBerry Secure Connect Plus

Description:
In this web-based course, you will learn what BlackBerry Secure Connect Plus is and how it provides work space apps on BlackBerry 10 and Android devices with a secure connection to work resources. You will learn how to enable BlackBerry Secure Connect Plus and allow devices to use it to connect to work resources.

Course Objectives:

  • Describe the features and benefits of BlackBerry Secure Connect Plus
  • Explain how supported devices communicate with BES12 to establish a secure IP tunnel from work space apps to work resources on the organization’s network
  • List the device and server requirements to use BlackBerry Secure Connect Plus
  • Enable BlackBerry Secure Connect Plus and allow supported devices to use it
  • Describe how to view the status of BlackBerry Secure Connect Plus

Pre-requisites:

Basic knowledge of the work space on BlackBerry 10 and Android devices
×

Managing Device Activation in BES12

Description:
With BES12 version 12.2 you can activate and manage devices running BlackBerry 10 OS, BlackBerry OS, iOS, Android, and Windows Phone. This course provides simulations to let you practice the following processes:


Course Objectives:
  • Describe the steps you must perform to prepare for device activations
  • List the factors to consider when planning for device deployment
  • Describe the steps you should perform when planning for device deployment
  • Explain the requirements for activating devices on BES12
  • Explain the purpose of activation profiles
  • Create and manage activation profiles
  • Explain the purpose of activation types
  • Change the device activation defaults
  • Update the activation email message using variables
  • Set an activation password and send an activation email message to the user
  • Describe the steps users perform to activate devices
  • Summarize the tasks users can perform using BES12 Self-Service
  • Set up BES12 Self-Service for users
  • Set an activation password using BES12 Self-Service
  • Given different scenarios, analyze the business requirements to determine the correct activation settings
  • Activate devices
  • Describe the benefit of managing devices with device groups
  • Create and manage device groups
  • Create and assign organization notices
Pre-requisites:

N/A
×

Managing BES12

Description:
Through the use of scenario-based labs, you will learn the skills necessary to manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS, Android, and Windows Phone devices using BES12 version 12.2.

Course Objectives:

  • Connect BES12 to a company directory
  • Obtain and register an APNs certificate
  • Set a login notice for the BES12 consoles
  • Add an enrollment configuration for DEP
  • Describe the difference between directory groups and local groups
  • Create and manage user groups
  • Create and manage device groups
  • Create and manage administrator accounts
  • Configure the BlackBerry MDS Connection Service
  • Configure the BlackBerry Collaboration Service
  • Configure gatekeeping
  • Create and manage profiles
  • Describe the features and benefits of using IT policies
  • Create and manage IT policies
  • Manage apps
  • Create compliance rules
  • Control the software release that users can install on BlackBerry 10 devices
  • Describe the options for adding user accounts to BES12
  • Describe the difference between directory users and local users
  • Add user accounts to BES12
  • Export a filtered list of users
  • Configure Secure Work Space for iOS and Android devices
  • Configure activation settings
  • Activate an iOS device, an Android device, a BlackBerry 10 device, and a Windows Phone device
  • Manage an Android device that uses KNOX MDM and KNOX Workspace
  • Enable Windows single sign-on
  • Obtain information from the dashboard
  • Control devices using IT administration commands
  • Manage auditing

Pre-requisites:

N/A
×

Managing Licenses in BES12

Description:
Through the use of discussions, demonstrations, activities, and scenario-based labs, you will learn how licensing works and the process to obtain, activate, and manage licenses in BES12.

Course Objectives:

  • Define what a license is
  • Determine the licenses you need
  • Describe the license requirements for activation types
  • Describe how you get licenses
  • Summarize the steps to obtain and activate licenses
  • Specify the administrator account you require to manage licenses
  • Buy licenses from BlackBerry
  • Activate licenses
  • Describe how license compliance works
  • Check the available licenses, when licenses will expire, and compliance states

Pre-requisites:

Recommended: 718-60275-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment
×

Managing Device Activation in BES12

Description:
Through the use of discussions, demonstrations, activities, and scenario-based labs, you will learn how to configure BES12 version 12.1 for device activations and create an activation password for a user account, configure BES12 Self-Service to let users create their own activation passwords, activate a device after an activation password has been created for a user account, and configure device groups and use them to group and manage devices.

Course Objectives:

  • Describe the steps you must perform to prepare for device activations
  • List the factors to consider when planning for device deployment
  • Describe the steps you should perform when planning for device deployment
  • Explain the requirements for activating devices on BES12
  • Explain the purpose of activation profiles
  • Create and manage activation profiles
  • Explain the purpose of activation types
  • Change the device activation defaults
  • Update the activation email message using variables
  • Set an activation password and send an activation email message to the user
  • Describe the steps users perform to activate devices
  • Summarize the tasks users can perform using BES12 Self-Service
  • Set up BES12 Self-Service for users
  • Set an activation password using BES12 Self-Service
  • Given different scenarios, analyze the business requirements to determine the correct activation settings
  • Activate devices
  • Describe the benefit of managing devices with device groups
  • Create and manage device groups
  • Create and assign organization notices

Pre-requisites:

N/A
×

Managing Secure Work Space in BES12

Description:
In this web-based course, you will learn what Secure Work Space can do for your organization and your mobile device users. You will learn how different types of work data move between mobile devices and content servers. Finally, you will learn how to enable Secure Work Space for iOS and Android devices.

Course Objectives:

  • Describe the features and benefits of Secure Work Space
  • Describe the architecture of BES12 with Secure Work Space
  • Describe the data flow for sending email from devices with Secure Work Space
  • Describe the data flow for receiving email from devices with Secure Work Space
  • Configure settings in BES12 for Secure Work Space
  • Enable a Secure Work Space for iOS and Android devices

Pre-requisites:

N/A
×

Managing Secure Work Space in BES12

Description:
Through the use of discussions, demonstration, activities, and scenario-based labs, you will learn what Secure Work Space can do for your organization and your mobile device users. You will also learn how different types of work data move between mobile devices and content servers. Finally, you will learn how to enable Secure Work Space for iOS and Android devices.

Course Objectives:

Introducing Secure Work Space

  • Describe the features and benefits of Secure Work Space
  • Describe the architecture of BES12 with Secure Work Space
  • Describe the data flow for sending email from devices with Secure Work Space
  • Describe the data flow for receiving email from devices with Secure Work Space

Setting up Secure Work Space

  • Summarize the steps to configure Secure Work Space
  • Purchase a license for Secure Work Space
  • Create an activation profile that creates a work space on iOS and Android devices

Installing Secure Work Space on iOS and Android devices

  • List the apps that are installed with Secure Work Space
  • Install Secure Work Space on iOS and Android devices

Pre-requisites:

N/A
×

Managing Apps in BES12

Description:
In this web-based course, you will learn how to manage apps for iOS, Android, BlackBerry, and Windows Phone devices.

Course Objectives:

  • Describe the differences between managed apps and personal apps
  • Describe the difference between public apps, internal apps, and secured apps
  • Summarize the steps to manage apps
  • Add apps to the available app list
  • Create and manage an app group
  • Manage VPP licenses for iOS apps
  • Assign apps and app groups to user accounts and user groups
  • Describe the actions that user must take to install managed apps
  • Explain how to determine which apps will be sent to a device
  • Update the app list
  • View whether an app is installed on a device

Pre-requisites:

N/A
×

2

Managing Apps in BES12

Description:
Through the use of discussions, demonstration, activities, and scenario-based labs, you will learn the skills necessary to manage apps on BlackBerry, iOS, Android, and Windows Phone devices in BES12.n this web-based course, you will learn how to manage apps for iOS, Android, BlackBerry, and Windows Phone devices

Course Objectives:

Managing apps on BlackBerry 10, iOS, Android, and Windows Phone devices

  • Describe the benefits of managing apps in BES12
  • Describe the differences between personal apps and apps managed in BES12
  • Describe the difference between public apps, internal apps, and secured apps
  • Summarize the steps to manage apps
  • Add or delete apps from the app list
  • Explain the benefit of using app groups
  • Create and manage an app group
  • Manage Apple VPP accounts
  • Assign apps and app groups to user accounts, user groups, and device groups
  • View whether an app is installed
  • Restrict users from installing specific apps
  • Explain the purpose of compliance profiles
  • Change the Default compliance profile
  • Create a custom compliance profile

Managing apps on BlackBerry OS devices

  • Managing apps on BlackBerry OS devices
  • Describe the purpose of application control policies
  • Compare and contrast the different types of application control policies
  • Demonstrate how to create a custom application control policy
  • Demonstrate how to change the standard application control policy for unlisted applications that are optional
  • Describe the purpose of software configurations
  • Summarize the steps to create and assign software configurations
  • Demonstrate how to create and share a network folder
  • Demonstrate how to add applications to the application repository
  • Demonstrate how to create a software configuration
  • Demonstrate how to add software to the software configuration
  • Explain the reconciliation rules for software configurations, BlackBerry Java Applications, and application control policies for unlisted applications
  • Given a scenario, determine which software configuration is reconciled to a BlackBerry OS device

Pre-requisites:

N/A
×

High Availability in BES12

Description:
This course describes high availability in BES12. It uses scenarios to show how high availability works in BES12.

Course Objectives:

  • Compare the options to configure high availability in BES12
  • Describe the active-active high availability model
  • For a given scenario, choose the best high availability option
  • Identify the key components involved in the high availability architecture for BES12
  • Summarize the tasks required to configure high availability in BES12
  • Evaluate whether an environment meets the system requirements and prerequisites for configuring high availability
  • Identify how BES12 evaluates the health of BES12 components
  • Gather information about the state of high availability in BES12
  • For a given scenario, identify the cause of a fail over and what must be done to correct the problem

Pre-requisites:

N/A
×

High Availability in BES12

Description:
This course describes what you must do to set up high availability in BES12 environment. It uses activities and labs to show you how you can use these features to manage high availability in a BES12 environment.

Course Objectives:

  • Describe the active-active high availability model
  • Analyze the options available in BES12 for implementing high availability
  • For a given scenario, choose the best high availability option
  • Identify the key components involved in the high availability architecture for BES12
  • Summarize the tasks required to configure high availability in BES12
  • Evaluate whether an environment meets the system requirements and prerequisites for configuring high availability
  • Identify how BES12 evaluates the health of BES12 components
  • Gather information about the state of high availability in BES12
  • For a given scenario, identify the cause of a fail over and what must be done to correct the problem

Pre-requisites:

N/A
×

Integrating BES12 with your Company Directory

Description:
Through the use of scenarios and hands-on exercises, you will learn how to integrate BES12 with your organization, set up a directory connection and, configure the directory-linked group feature.

Course Objectives:

  • Navigate the BES12 management console
  • Add IT policies
  • Add profiles
  • Add apps and app groups
  • Add an activation profile in BES12
  • Customize the activation email message template
  • Customize the default settings for activation passwords
  • Add user groups
  • Add user accounts
  • Manage user accounts with user groups
  • Use the device management tools to secure devices
  • Monitor devices

Connecting to your company directory

  • Explain the benefits of connecting a company directory to BES12
  • Explain multiple directories and their application in BES12
  • Connect BES12 to a Microsoft Active Directory instance
  • Connect BES12 to an LDAP directory instance

Synchronizing directory users and groups

  • Explain the synchronization of directory users and groups
  • Configure the synchronization of directory users and groups

Pre-requisites:

N/A
×

Integrating BES12 with your Company Directory

Description:
Through the use of discussions, scenarios and hands-on exercises, you will learn how to integrate BES12 with your organization, set up a directory connection and configure the directory-linked group feature.

Course Objectives:

Connecting to your company directory

  • Discuss the benefits of connecting BES12 to a company directory
  • Explain multiple directories and their application in BES12
  • Connect BES12 to a Microsoft Active Directory instance
  • Connect BES12 to an LDAP directory

Synchronizing directory users and groups

  • Explain the synchronization of directory users and groups
  • Configure the synchronization of directory users and groups

Pre-requisites:

N/A
×

Role Administration in BES12

Description:
In this course, you will learn the benefits of using roles to manage administrators, how you can create roles, and how you can assign roles to administrators so that they can efficiently manage users in your organization.

Course Objectives:

  • Summarize the benefits of using roles to manage users
  • Summarize the preconfigured roles that are available in BES12
  • Set up roles so that they can be assigned to administrators
  • Create a custom role
  • Change the permissions of a role
  • Delete a role
  • Rank a role
  • Set up administrators using roles
  • Summarize what you should have ready before you create an administrator
  • Create an administrator
  • Change the role of an administrator
  • Remove a role from an administrator
  • Create an administrator group
  • Add users to an administrator group
  • Remove users from an administrator group
  • Remove a role from an administrator group

Pre-requisites:

718-09234 Introduction to BES12
×

BES12 Troubleshooting Basics

Description:
This course provides hands-on experience in basic troubleshooting in a BES12 environment. This course includes lectures and exercises to enhance the participant's learning experience.

Course Objectives:

Troubleshooting tools

  • Identify where to start troubleshooting an issue with BES12
  • List tools available to help you troubleshoot an issue
  • Use support resources to help identify issues

Log files for troubleshooting

  • Identify and locate the different log files available in BES12
  • Identify what log files to use to troubleshoot common issues

Pre-requisites:

Required: 716-60656-123 BES12 Architecture and Data Flows

Recommended: 718-09245 Introduction to BES12 Administration
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Troubleshooting BES12 Deployment Issues

Description:
Through the use of discussions and scenario-based activities, you will learn how to troubleshoot common BES12 installation and upgrade issues.

Course Objectives:

  • Locate the installation and upgrade log files and identify what information you can find in them
  • List questions you can ask to gather information about an installation or upgrade issue
  • List useful tips for identifying installation and upgrade issues in the log files

Pre-requisites:

Required: 718-09234-123 Introducing BES12 WBT and 718-09231-123 BES12 Architecture and Data Flow WBT

Recommended:

718-09238-123 Installing BES12 WBT or 716-60691-123 Installing BES12 Workshop

718-60278-123 Upgrading from BlackBerry Enterprise Server 5 to BES12 WBT or 718-09241-123 Upgrading from BlackBerry Enterprise Server 5 to BES12 Workshop

117-09587-123 Upgrading from BlackBerry Enterprise Service 10 to BES12 WBT or 716-09243-123 Upgrading from BlackBerry Enterprise Service 10 to BES12 Workshop
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Troubleshooting Activation Issues in BES12

Description:
Through the use of hands-on labs, discussions, and troubleshooting scenarios, you will learn how to use the tools and resources available to troubleshoot device activation issues in BES12.

Course Objectives:

Activation requirements and configuration

  • List activation requirements for each device type
  • Summarize licensing requirements for each activation type
  • Describe how licenses affect activation
  • Describe how settings configured in the management console affect activation

Troubleshooting device activation

  • Use the management console to help identify and resolve activation issues
  • Use error messages to troubleshoot and resolve activation issues
  • Use the BES12 core and event logs files to troubleshoot and resolve activation issues
  • Use device log files to help troubleshoot and resolve activation issues
  • Use data flows to help troubleshoot and resolve activation issues
  • Describe how to resolve common activation issues

Pre-requisites:

Managing Device Activation in BES12 ILT or WBT
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