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Learning Stream | Module Title | Course Code | Medium | Duration | Recommendation by Role | Deployment Mechanism | Description | ||
Help Desk | Admin | ||||||||
Product Understanding | What's New in BES12.4 | 718-60662-123 | WBT | 20 minutes | Yes | Yes | BlackBerry Universe | Description | |
Product Understanding | Introducing BES12 | 718-60275-123 | WBT | 15 minutes | Yes | Yes | BlackBerry Universe | Description | |
Product Understanding | BES12 Architecture & Data Flows | 718-09231-123 | WBT | 15 minutes | Yes | No | BlackBerry Universe | Description | |
Product Understanding | BES12 Architecture & Data Flows | 716-09573-123 | ILT | 3 hours | No | Yes | Authorized Training Partners | Description | |
Product Understanding | Introducing BES12 Cloud | 718-09499-123 | WBT | 15 minutes | Yes | Yes | BlackBerry Universe | Description | |
Product Understanding | BES12 Cloud Architecture & Data Flows | 718-09500-123 | WBT | 15 minutes | Yes | No | BlackBerry Universe | Description | |
Planning | Planning your BES12 Environment | 716-60280-123 | ILT | 3 hours | No | Yes | Authorized Training Partners | Description | |
Deploying | Installing BES12 | 718-60277-123 | WBT | 20 minutes | No | Yes | BlackBerry Universe | Description | |
Deploying | Upgrading from BES5 to BES12 | 718-09240-123 | WBT | 20 minutes | No | Yes | BlackBerry Universe | Description | |
Deploying | Upgrading from BES10 to BES12 | 718-60279-123 | WBT | 20 minutes | No | Yes | BlackBerry Universe | Description | |
Deploying | Upgrading or Migrating to BES12 | 716-60692-123 | Workshop | 3 hours | No | Yes | Authorized Training Partners | Description | |
Deploying | Installing BES12 Workshop | 716-60691-123 | Workshop | 2 hours | No | Yes | Authorized Training Partners | Description | |
Managing | Introduction to Managing BES12 | 718-09245-123 | WBT | 30 minutes | Yes | Yes | BlackBerry Universe | Description | |
Managing | Controlling device capabilities in BES12 | 718-09249-123 | WBT | 20 minutes | No | Yes | BlackBerry Universe | Description | |
Managing | Managing BlackBerry Secure Connect Plus | 718-09571-123 | WBT | 15 minutes | No | Yes | BlackBerry Universe | Description | |
Managing | Managing Device Activation in BES12 | 718-09570-123 | WBT | 30 minutes | Yes* | Yes* | BlackBerry Universe | Description | |
Managing | Managing BES12 | 716-60696-123 | Workshop | 2 days | No | Yes** | Authorized Training Partners | Description | |
Managing | Managing Licenses in BES12 | 716-60273-123 | ILT | 2 hours | No | Yes | Authorized Training Partners | Description | |
Managing | Managing Device Activation in BES12 | 716-60694-123 | ILT | 3.5 hours | Yes* | Yes* | Authorized Training Partners | Description | |
Managing | Managing Secure Work Space in BES12 | 718-09250-123 | WBT | 20 minutes | No | Yes* | BlackBerry Universe | Description | |
Managing | Managing Secure Work Space in BES12 | 716-60695-123 | ILT | 90 minutes | No | Yes* | Authorized Training Partners | Description | |
Managing | Managing Apps in BES12 | 718-09092-123 | WBT | 20 minutes | No | Yes* | BlackBerry Universe | Description | |
Managing | Managing Apps in BES12 | 716-60698-123 | ILT | 3 hours | No | Yes* | Authorized Training Partners | Description | |
Managing | High Availability in BES12 | 718-09252-123 | WBT | 30 minutes | No | Yes* | BlackBerry Universe | Description | |
Managing | High Availability in BES12 | 716-60693-123 | ILT | 2 hours | No | Yes* | Authorized Training Partners | Description | |
Managing | Integrating BES12 with your Company Directory | 718-09246-123 | WBT | 20 minutes | No | Yes* | BlackBerry Universe | Description | |
Managing | Integrating BES12 with your Company Directory | 716-60697-123 | ILT | 90 minutes | No | Yes* | Authorized Training Partners | Description | |
Managing | Role Administration in BES12 | 718-09248-123 | WBT | 30 minutes | No | Yes | BlackBerry Universe | Description | |
Troubleshooting | BES12 Troubleshooting Basics | 716-09261-123 | ILT | 2 hours | Yes | Yes*** | Authorized Training Partners | Description | |
Troubleshooting | Troubleshooting BES12 Deployment Issues | 716-09262-123 | ILT | 90 minutes | No | Yes | Authorized Training Partners | Description | |
Troubleshooting | Troubleshooting Activation Issues in BES12 | 716-09575-123 | ILT | 5 hours | No | Yes | Authorized Training Partners | Description |
* Participants have the option to take either the WBT or ILT version of the module. The ILT offers more technical depth and a hands-on experience.
** The “Managing BES12” Workshop duplicates the hands-on practice (not the theory) included within the following Instructor-Led Training modules:
Topics covered in the “Managing BES12” Workshop that are not covered in any other Instructor-Led Training module are:
*** BlackBerry only recommends the “BES12 Troubleshooting Basics“ module to Administrators that are unfamiliar with supporting BlackBerry Enterprise Server/Service products.
© 2015 BlackBerry Limited. All rights reserved. BlackBerry,® RIM,® Research In Motion® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners. MKT-46309-001
Description:
In this web-based course, you will learn about the new features in BES12 version 12.4.
Course Objectives:
Description:
This course provides an overview of the key features and benefits of BES12.
Course Objectives:
Description:
In this web-based course you will learn about the high-level BES12 architecture and how the BES12 components interact with BlackBerry OS (version 5.0 to 7.1), BlackBerry 10, iOS, Android, and Windows Phone devices.
Course Objectives:
N/A
×
Description:
Through the use of activities and discussions, you will learn about the BES12 architecture. You will also analyze how data flows when devices are activated and the different paths data can take when active devices access your organization's network.
Course Objectives:
BES12 architecture
BES12 data flows
716-60656-123 BES12 Architecture and Data Flows WBT
×
Description:
In this web-based course, you will learn about the key features and benefits of BES12 Cloud. The course also provides information on how to sign up for BES12 Cloud and how to install the BlackBerry Cloud Connector.
Course Objectives:
N/A
×
Description:
In this web-based course, you will learn about the BES12 Cloud components and how they interact with BlackBerry 10, iOS, Android, and Windows Phone devices.
Course Objectives:
N/A
×
Description:
This course explains planning and design considerations for BES12 such as when to install remote components or high availability.
Course Objectives:
N/A
×
Description:
In this web-based course, you will learn how to check requirements and configure permissions required to install and run BES12. You will also practice how to install BES12 on one computer for the first time.
Course Objectives:
Optional: 718-60275-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment
Description:
In this web-based course, you will learn how to to check the BES5 preupgrade tasks and requirements, install
BES12 on the computer that hosts BES5, log in to BES12 for the first time, and verify that the BES5 users and
devices are displaying in the BES12 management console.
Course Objectives:
Optional: 718-09567-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment
×
Description:
In this web-based course, you will practice how to check the BES12 preinstallation tasks and requirements, install BES12 on a computer that is running BES10, log in to the BES12 for the first time, and upgrade from BES10 to BES12 on the computer that hosts BES10.
Course Objectives:
Optional: 718-60275-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment
×
Description:
Through the use of scenario-based labs, you will learn the skills necessary to check the BES12 requirements, perform preinstallation tasks, upgrade to BES12 version 12.2, and log in to BES12 for the first time. You will also learn how to migrate users to BES12 version 12.2 and how to install the BlackBerry Collaboration Service.
Course Objectives:
Required: 718-60275-123 Introducing BES12 version 12.2 WBT and 718-09573-123 BES12 Architecture and Data Flows WBT
Recommended:718-09240-123 Upgrading from BES5 to BES12 WBT and 718-09242-123 Upgrading from BES10 to BES12 WBT
×
Description:
Through the use of scenario-based labs, you will learn the skills necessary to check the BES12 requirements, perform preinstallation tasks, install BES12 version 12.2, and log in to BES12 for the first time. You will also learn how to install the BlackBerry Collaboration Service.
Course Objectives:
Required: 718-09567-123 Introducing BES12 version 12.2 WBT and 718-09573-123 BES12 Architecture and Data Flows WBT
Optional: 718-60277-123 Installing BES12 WBT
×
Description:
You will learn about the features and best practices for managing BES12.
Course Objectives:
How to use the BES12 management console
Best practices for managing BES12
Setup
Manage
N/A
×
Description:
This web-based course explains what IT policies and profiles can do for your organization and mobile device users and allows you to practice configuring them.
This course does not cover activation profiles.
Course Objectives:
Optional: 718-60275-123 Introducing BES12 and 716-60280-123Planning your BES12 Environment
×
Description:
In this web-based course, you will learn what BlackBerry Secure Connect Plus is and how it provides work space apps on BlackBerry 10 and Android devices with a secure connection to work resources. You will learn how to enable BlackBerry Secure Connect Plus and allow devices to use it to connect to work resources.
Course Objectives:
Basic knowledge of the work space on BlackBerry 10 and Android devices
×
Description:
With BES12 version 12.2 you can activate and manage devices running BlackBerry 10 OS, BlackBerry OS, iOS, Android, and Windows Phone. This course provides simulations to let you practice the following processes:
N/A
×
Description:
Through the use of scenario-based labs, you will learn the skills necessary to manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS, Android, and Windows Phone devices using BES12 version 12.2.
Course Objectives:
N/A
×
Description:
Through the use of discussions, demonstrations, activities, and scenario-based labs, you will learn how licensing works and the process to obtain, activate, and manage licenses in BES12.
Course Objectives:
Recommended: 718-60275-123 Introducing BES12 and 716-60280-123 Planning your BES12 Environment
×
Description:
Through the use of discussions, demonstrations, activities, and scenario-based labs, you will learn how to configure BES12 version 12.1 for device activations and create an activation password for a user account, configure BES12 Self-Service to let users create their own activation passwords, activate a device after an activation password has been created for a user account, and configure device groups and use them to group and manage devices.
Course Objectives:
N/A
×
Description:
In this web-based course, you will learn what Secure Work Space can do for your organization and your mobile device users. You will learn how different types of work data move between mobile devices and content servers. Finally, you will learn how to enable Secure Work Space for iOS and Android devices.
Course Objectives:
N/A
×
Description:
Through the use of discussions, demonstration, activities, and scenario-based labs, you will learn what Secure Work Space can do for your organization and your mobile device users. You will also learn how different types of work data move between mobile devices and content servers. Finally, you will learn how to enable Secure Work Space for iOS and Android devices.
Course Objectives:
Introducing Secure Work Space
Setting up Secure Work Space
Installing Secure Work Space on iOS and Android devices
N/A
×
Description:
In this web-based course, you will learn how to manage apps for iOS, Android, BlackBerry, and Windows Phone devices.
Course Objectives:
N/A
×
Description:
Through the use of discussions, demonstration, activities, and scenario-based labs, you will learn the skills necessary to manage apps on BlackBerry, iOS, Android, and Windows Phone devices in BES12.n this web-based course, you will learn how to manage apps for iOS, Android, BlackBerry, and Windows Phone devices
Course Objectives:
Managing apps on BlackBerry 10, iOS, Android, and Windows Phone devices
Managing apps on BlackBerry OS devices
N/A
×
Description:
This course describes high availability in BES12. It uses scenarios to show how high availability works in BES12.
Course Objectives:
N/A
×
Description:
This course describes what you must do to set up high availability in BES12 environment. It uses activities and labs to show you how you can use these features to manage high availability in a BES12 environment.
Course Objectives:
N/A
×
Description:
Through the use of scenarios and hands-on exercises, you will learn how to integrate BES12 with your organization, set up a directory connection and, configure the directory-linked group feature.
Course Objectives:
Connecting to your company directory
Synchronizing directory users and groups
N/A
×
Description:
Through the use of discussions, scenarios and hands-on exercises, you will learn how to integrate BES12 with your organization, set up a directory connection and configure the directory-linked group feature.
Course Objectives:
Connecting to your company directory
Synchronizing directory users and groups
N/A
×
Description:
In this course, you will learn the benefits of using roles to manage administrators, how you can create roles, and how you can assign roles to administrators so that they can efficiently manage users in your organization.
Course Objectives:
718-09234 Introduction to BES12
×
Description:
This course provides hands-on experience in basic troubleshooting in a BES12 environment. This course includes lectures and exercises to enhance the participant's learning experience.
Course Objectives:
Troubleshooting tools
Log files for troubleshooting
Required: 716-60656-123 BES12 Architecture and Data Flows
Recommended: 718-09245 Introduction to BES12 Administration
×
Description:
Through the use of discussions and scenario-based activities, you will learn how to troubleshoot common BES12 installation and upgrade issues.
Course Objectives:
Required: 718-09234-123 Introducing BES12 WBT and 718-09231-123 BES12 Architecture and Data Flow WBT
Recommended:
718-09238-123 Installing BES12 WBT or 716-60691-123 Installing BES12 Workshop
718-60278-123 Upgrading from BlackBerry Enterprise Server 5 to BES12 WBT or 718-09241-123 Upgrading from BlackBerry Enterprise Server 5 to BES12 Workshop
117-09587-123 Upgrading from BlackBerry Enterprise Service 10 to BES12 WBT or 716-09243-123 Upgrading from BlackBerry Enterprise Service 10 to BES12 Workshop
×
Description:
Through the use of hands-on labs, discussions, and troubleshooting scenarios, you will learn how to use the tools and resources available to troubleshoot device activation issues in BES12.
Course Objectives:
Activation requirements and configuration
Troubleshooting device activation
Managing Device Activation in BES12 ILT or WBT
×