BlackBerry Transparency Report

BlackBerry Transparency Report

Current as of January 1, 2024, for the time period July 1, 2023, to December 31, 2023, unless noted.

About our Transparency Report

BlackBerry, like many technology companies, occasionally receives requests from law enforcement or government agencies seeking customer information.  BlackBerry is headquartered in Canada and receives requests from law enforcement and government agencies not only in Canada, but also in other countries where it operates.  BlackBerry takes the privacy of its customers seriously and each request is reviewed to ensure that all applicable legal requirements are met.  At the same time, BlackBerry cares deeply about maintaining our customers’ trust. In support of that, we have prepared this transparency report.

This transparency report provides information relating to law enforcement and government agency requests for customer information that we received during the six-month period listed below. BlackBerry will provide updated reports approximately every six months for the prior six-month period.   For more information regarding BlackBerry’s approach to responding to requests for information from law enforcement and other government agencies, please see our Corporate Responsibility page and Privacy Policy.

Transparency Report for 07/01/2023 through 12/31/2023

Requests from Law Enforcement and Governmental Agencies

The following table represents Legal Requests and Emergency Requests from law enforcement and government agencies world-wide, except for those listed in the National Security Process table below. Because they are aggregated globally, the following table does not indicate whether any requests were received from any particular country or agency.

Type of Request

Number of Requests

Content Data Disclosed

Non-Content Data Disclosed

Legal Requests




Emergency Requests





National Security Process

United States law, 50 U.S.C. § 1874, dictates what details BlackBerry is permitted to provide, or prohibited from providing, regarding FISA Requests or National Security Letters. BlackBerry may report the aggregate number of process and targets it receives in tatutorily-specified bands. The following table provides information regarding U.S. national security process received by BlackBerry in bands as permitted by the law.

Reporting Period

Total number of all National Security Process Received

Number of Customer Selectors Targeted

Previous 180 days from the publication of this report.





  • Content Data: Includes the contents of end-users’ communications with a BlackBerry Solution. Content data is generally equivalent to Customer Data as defined in the BlackBerry® Solution License Agreement.
  • Non-Content Data: All data that is not Content Data. It can include account information (such as account owner name and contact information, account billing information, length of service, types of services utilized, and account login information). This type of information may also be referred to as “basic subscriber information” and must be produced in response to a valid government process. Additionally, in response to a Legal Request, BlackBerry may also have to produce Non-Content Data related to end-users’ communications.
  • Legal Request: A request for customer data received from a law enforcement or government agency.  This includes subpoenas, court orders, production orders, warrants, or the local equivalent, but does not include FISA Orders or National Security Letters.  
  • Emergency Request:  Requests that relate to circumstances involving imminent danger of death or serious physical injury to any person, and generally seek information regarding customers’ connections to BlackBerry Solutions - for example, instances where law enforcement believe a person is missing and in danger.  Most jurisdictions provide for expedited responses in the case of Emergency Requests. 
  • National Security Letters: A U.S. National Security Letter issued under 18 U.S.C. § 2709.
  • FISA Orders: An order or request issued under the Foreign Intelligence Surveillance Act (50 U.S.C. § 1801, et seq.) for user information issued in the U.S.


Archived Reports

July 1, 2022, to December 31, 2022

January 1, 2023, to June 30, 2023